posted on October 18, 2003 05:45:46 AM new
I recently sold some printer ink refills on ebay.
Before I listed them I looked at each bottle to make sure they were alright, I knew I hadn't used them.
the buyer emailed me that all the bottles were dry or empty and threatened me with neg, very nasty, demanding email.
I emailed back that I always stand behind what I sell and would gladly refund purchase and shipping one way when I received them back.
buyer answered that half the bottles were dry and the rest used, didn't want to waste return shipping fee
I again answered that I had checked all bottles before listing and before shipping and none were dry or empty. One bottle was partially used, as stated in the auction. I offered to refund purchase with no shipping, he keep the items.
buyer answered that now none of the bottles were dry but all but 1 had puncture holes! He wants purchase refunded and he will leave no feedback.
I DO NOT CARE ABOUT A NEG FEEDBACK. I have 3 and they were left by newbies and demanding bullies.
Since this person has changed their story three times regarding the condition of the item, I am inclined to make no refund. I smell switcheroo here.
What is your opinion and what would you do?
Once again, I do not care if he leaves me a neg, I can show that for what it would be, garbage.
posted on October 18, 2003 06:41:06 AM new
Hi rariffle,I had something happen a few months ago, that is very similar, it was with some Noritake a neighbor asked me to put up for her. It was transfer-ware and not used much at all. I listed each one separately and they were all bought by the same bidder. after they were shipped the buyer wrote me back saying the pattern was fading and there were so many deep utensil scratches.After every one of my emails she kept changing her story. I checked the buyers feedback and I noticed that she had neutrals & negs from other sellers claiming that she found something wrong , like pattern fading, utensil scratching, rim wear, etc. I wrote her back and told her I think she has me confused with other mdse she has received because she was claiming the same thing, and I am sure that is why she was confused and this is mix up that is bound to happen, I can not take it back now because how do l know she is not going to send me the bad ones she complained about. also I told her that I use the indelible marking pen, that I learned from here, I never had to use that before and I did and boy, the next thing I know is she has left me feedback, This seller knows her goods, and stands behind her product.
Reenie
I don't get even....I get even better Jimmy Hoffa
[ edited by lattefor2 on Oct 18, 2003 06:43 AM ]
posted on October 18, 2003 07:19:03 AM new
There should be no refund after the tone of the emails from the buyer. Since one of the cartridges was used perhaps an as-is condition in the desciption would have helped avoid the situation somewhat. I dislike using that phrase in an auction as it must hurt the bidding but it makes it clear that there is some gamble for the buyer and no there will be no refunds.
-------------- sig file ----------- *There is no conclusive evidence that life is serious*
posted on October 18, 2003 08:04:51 AM new
Yep, sounds like a "bargain hunter"
My one and only neutral is from a woman who bought some brand new tupperware from me. It had been kept in the package but had been shuffled around my cupboard for awhile and had a few light scratches. She wrote to complain that it was *heavily* scratched and looked like it had microwave damage. There was no way..the stuff had never been used! She told me she'd settle for a partial refund. I told her nope, send them back and I'll give you a full one plus shipping both ways. Of course she didn't...she just wanted to pay half price.
posted on October 18, 2003 10:31:44 AM new
Always, always used the invisible pen. And make it a fingerprint. There are lots of switchers out there who miraculously disappear when you say you'll take it back but the refund is contingent on your invisible mark being intact.
And Latte, I bet I know exactly who that buyer is. Do yourself a favor and block her.
posted on October 18, 2003 11:11:08 AM new
I always thought that the Indelible/Invisible Marking Pen was just a story. Can you really buy them? If so, where and how exactly do they work? Blacklight? If they really do exist, I think I may start using them.
posted on October 18, 2003 11:37:35 AM new
This person wants to keep the merchandise and get a refund, in my opinion.
Tell this buyer that you don't get refunds unless items are returned in the same condition as you mailed them.
Don't email this buyer again unless they are willing to settle with the terms you have offered.
If they neg you, state that you offered a full refund and they refused.
Neg the ID back too and state that buyer wants refund without returning items.
You only refund full shipping if you were inaccurate or misrepresented your items.
posted on October 18, 2003 01:42:12 PM new
Rarriffle,
Maybe you should tell your buyer that you did mark them with the invisible inking pen (even tho you didn't) and see what he says then? Say something like, "Oh and btw, my spouse just told me he checked those when they went out and even marked them."
In any case, I would not do a refund. This buyer sounds like a b*tch.
That switcheroo happened to me once and that was it!! Almost everything gets a mark now unless its under a couple of bucks or I am in hurry shipping. So far blessed with good buyers, except that one.
CTA, yes, do they sell em on ebay. Uses blacklight.
posted on October 18, 2003 02:01:24 PM new
Yep! another one of those if it weren't for this board, I probably never would know to use the pen.
Jensmome, You got that one right, she was definately blocked.
Reenie
I don't get even....I get even better Jimmy Hoffa
posted on October 18, 2003 02:10:30 PM new
Rarriffle,
I didn't mean to imply that you should give in to this scam artist wannabe. No, no, no. I pride myself on drawing the line with these types. Stick to your guns.
Just type in invisible ink pen in Search and you should find plenty. Most come with a black light.
posted on October 18, 2003 03:02:45 PM new
I agree with liveinjeans. Absolutely no refund until the merchandise is mailed back in the same condition. It sounds as if you've done everything right. No need to fret over a dishonest buyer.
I try to please my customers, but there are a few who want somethng for nothing. I've had several buyers claim that they did not receive their merchandise. Thank goodness for delivery confirmation. After I provide them with a dc number, I never hear back from them.
posted on October 19, 2003 06:41:07 AM new
well, I emailed him for the last time;
"If you will reread all of your emails, your story of condition changed with each one.
We both know that one of the boxes was still sealed so how could there be Puncture marks? Also, I remind you that I checked each open package before listing and before shipping, there were no empty or dry bottles.
After much thought, I will refund as soon as I receive the items back in the same condition in which they were mailed, not until.
You need to remember that not everyone will bow to your threats and intimidation, some of us will stand up to a bully. You catch more flies with honey than vinegar and if you would have been honest and polite in your first email, I would have refunded immediately.
I have blocked any further emails from you and have also blocked you as a bidder on any of my auctions. The ball is in your court.
Do whatever you need to do."
posted on October 19, 2003 07:00:16 PM new
Good for you. I believe your response was absolutely appropriate. Hopefully that will be the end of this bothersome buyer. Perhaps this buyer will think twice before pulling a such a dishonest stunt.
