wendywins
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posted on November 2, 2003 10:05:48 AM new
I bought a pair of kids shoes from a seller last month. Quick delivery,NIB, reasonable handling fee, included the insurance I paid for. Basically perfect.
I go back and buy six more pair for $175+. Seller states in auction: Shipping for 1st=$5.50, 2pr=7.50, 3pr=10.00.
I emailed asking for shipping on six pair. No answer. Three days later I send a Total Requested form from Ebay. No answer. Based on stated shipping, I added 2.50/pair for a total of $17.50 shipping. I also added $4.20 for $200 insurance.
I get package from seller very quickly. All six pair were wrapped in tissue and squished in Priority box~no shoe boxes. Seller paid $11.30 for shipping, $1.30 for insurance. Here is the email I sent:
"Dear XXX,
Thank you for your quick shipment on the XXX Shoes. I appreciate your prompt service however I paid $4.20 for $200.00 worth of insurance and only received $50.00 worth ($1.30). I also paid you $17.50 for shipping, thinking I would receive boxes with the shoes but the actual shipping only came to $11.30. I don't need the boxes but the shipping without them was far less than stated ($5.50 first pair, $7.50 for two pair, $10.00 for 3 pair, average of $2.50 per additional pair). I fully understand a handling charge but an overage of $6.00+ is excessive. Please advise.
Regards,
ME
Seller has not responded. This seller has 1000+ feedbacks and NO NEGATIVES. I am not sure I want to slam 6 negs on her but I paid for something I didn't received. Any thoughts?
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wgm
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posted on November 2, 2003 10:13:31 AM new
Actually that comes out to approximately $1.00 plus a few pennies handling charge per auction - I don't think it's that bad at all. Does the seller state "actual shipping" or "shipping/handling"?
Out of curiosity, what was the "reasonable handling fee" she charged you on the initial pair of shoes?
"I have neither the time nor the inclination to explain myself to a man who rises and sleeps under the blanket of the very freedom I provide and then questions the manner in which I provide it." - A Few Good Men
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TheFamilyBiz
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posted on November 2, 2003 10:21:50 AM new
We offer insurance - actually included in the shipping price so you wouldn't see any extra indications on the outside of the package that we paid extra for it.
The only time you should complain about insurance is if there's a claim necessary. Since you paid for enough insurance and if they didn't arrive, you'd certainly expect to get your money back.
I still think it's a fine line sellers walk when offering insurance as an option. There's got be some legal issue there about acting as an agent in actually purchasing insurance for someone else -- or self-insuring and stating so - unless you're licensed to provide insurance...
We state that our shipping and "extra care handling" includes insurance against damage... and we either cover the cost of replacement ourselves or on higher cost items, we purchase insurance through U-Pic.
If I were you, I'd be more upset about the expectation of appropriate boxes and the non-response. That seller obviously did the right thing to start so that you returned, but blew it big-time on keeping you as a customer. Communication is key - if they had told you a more accurate shipping cost when you asked the first time, you'd probably be looking for what else you could buy from them again - right?
Oh, well. I don't know if I'd get my knickers in a twist over $5 on a $175 deal. Since you came back a second time with a nice $ order, they should have thrown something in as a bonus, however.
Just my thoughts.
Wayne
Trying to Make a Difference - One Satisfied Customer at a Time....
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wendywins
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posted on November 2, 2003 10:24:12 AM new
Hi WGM!
The first pair was $6.80 for s/h/i with actual being $5.15 but this included the box. Sidenote: the box actually adds to the resale value of these shoes.
I don't mind paying the s/h but I believed it to be based on shipping them in their boxes as had been done before. I knew she would need a larger box for all six pair but these were just sandwiched into a priority shirt box with a couple pieces a tissue paper around them.
I'm just miffed over the insurance really. I specifically added $200 worth but only got $50 worth. I figured my email would garner me a refund on the insurance that I didn't get.
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wendywins
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posted on November 2, 2003 10:29:42 AM new
Yes, Wayne. I am irritated that I haven't been contacted by the seller AT ALL, especially about my concerns.
I would have bought every pair of shoes this seller has in my daughter's size in the future but not now.
I guess my question becomes what is the appropriate feedback? I have six to leave and I won't be returning to this seller in the future. I used my buying ID which won't get hurt a bit with retaliatory feedback. I will at least leave neuts. but I feel like the negs would be right as well.
[ edited by wendywins on Nov 2, 2003 10:33 AM ]
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lindajean
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posted on November 2, 2003 10:47:08 AM new
You didn't ask if the boxes would be included and you knew what the shipping would be when you purchased them.
I do not think $1 per auction is too much handling fee.
I would just not leave any feedback which is the way I handle sales with minor irritating factors but items as described.
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wgm
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posted on November 2, 2003 10:48:14 AM new
I missed that, sorry wendy!
I would be miffed about the insurance also! I send everything with DC, but still have some buyers want the item insured, and I am glad to do it for them in the amount they request.
And I would be miffed that I didn't get exactly what I paid for...meaning the boxes. She should have given you the courtesy of an email asking you if it was alright to not send the boxes, and she didn't.
"I have neither the time nor the inclination to explain myself to a man who rises and sleeps under the blanket of the very freedom I provide and then questions the manner in which I provide it." - A Few Good Men
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wendywins
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posted on November 2, 2003 11:10:24 AM new
Lindajean~All the auctions stated NIB, the boxes were shown in the photos and my first order included the box.
If she had told me she couldn't send the boxes, that would have been fine. If I had known she was only going to insure for $50, I would have saved my money. She did not use DC or anything other than tissue and priority supplies.
I just looked through her feedback and she is quick on the trigger for neuts for anyone who complains at all. Even for people who leave her positives.
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neroter12
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posted on November 2, 2003 11:40:14 AM new
Wendy, I suppose you have a right to be "miffed" about the boxes if that is what you were expecting. But the insurance I dont really understand. Seems you are mad because he/she pocketed that money...but the shoes arrived to you undamaged, didnt they? I'm sure its a little annoying, but unless you were going to USE the insurance claim (and it sounds like you kinda pro-offered the terms on your own), should the amount of insurance matter? IMO, if you think the seller should have put the insurance funds to better pack your shoes for more postage, then leave that as your fb. Sounds like that is what you are stating.
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pclady
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posted on November 2, 2003 11:49:15 AM new
She did state shipping in the auction and you included insurance, so basically if you had to claim, she'd have to pay.
Since the auction said NIB then I would ask for a refund on the shipping amount or ask her to send the boxes as indicated in her auctions.
Feedback? I'm thinking neutral clearly stating no boxes provided and something about shipping being less because of it and non-responsive seller and something about the insurance - Alot to fit in!
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AuctionAce
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posted on November 2, 2003 11:56:13 AM new
Most sellers get very miffed if a buyer sends payment on multiple items without them sending the total amount first. It seems like the seller actually intentionally did everything they could to make you not come back again.
I've found that many sellers take a long while to send out invoices or to even respond to emails. Perhaps you should have waited for the seller to respond. I hate waiting but sometimes that's what it takes to avoid having a mad seller trying to scare you away.
I'd leave no feedbacks.
-------------- sig file ----------- *There is no conclusive evidence that life is serious*
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wendywins
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posted on November 2, 2003 12:22:25 PM new
Maybe I should have waited for payment. Auc. ended 10/19. I emailed that day and then on the 23rd. I paid on the 24th, not wanting to exceed the 7 day limit.
She states that insurance is optional but highly recommended so I took her advice. I sell way too much to worry about the small things in buying but this just bugs me about the insurance. I feel like I bought 7 items and only received 6 1/4.
I overlooked buying insurance on a customer's item once and she emailed me upon receipt. I apologized and gave her the choice of a refund on the insurance amount plus a little extra to cover fees or free shipping on her next order. She took me up on the free shipping and is still a customer.
I guess the bottom line for me is I would have like to hear from the seller; either an explanation of how she runs the insurance (some through the PO, the rest self insured) or at least an offer of refund. Oh well...I'm $3.00 smarter.
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fluffythewondercat
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posted on November 2, 2003 01:26:49 PM new
I think you should return the shoes and demand your money back.
--
PROCRASTINATION: Hard work often pays off after time, but laziness always pays off now.
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TheFamilyBiz
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posted on November 2, 2003 01:43:12 PM new
Fluffy - that only works if I'm the seller <smile> -- then of course, you would have to say the shoes had cracks and you'd get to keep them, too! <sigh>
Living and learning every step of the way, Fluffy. I pitty the next bidder who wants to rake me over the coals... Look out!
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AuctionAce
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posted on November 2, 2003 04:48:28 PM new
I think of the last ten items that I've bought on ebay that the sellers averaged about five days to get back to me on the auction. Maybe one of the ten acknowledged my PayPal payment and one notified me that the item was shipped. Customer service was almost nil every time.
There is no way in hell I'd try to determine what the shipping was and send in payment if the seller hadn't emailed first. You merely have to keep sending emails to the seller until they respond.
I hate buying stuff from big sellers on ebay and now only buy on ebay as a last resort.
-------------- sig file ----------- *There is no conclusive evidence that life is serious*
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zoomin
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posted on November 2, 2003 06:26:35 PM new
sorry to disagree with the masses but...
NIB means New In Box.
No boxes?
Well...
That's not what the auction stated.
I would e-mail her again to make her aware of your disappointment ~
after giving her a chance to respond,
I would leave the appropriate feedback.
*jmho*
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wendywins
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posted on November 2, 2003 07:50:52 PM new
I do plan to email her one more time and see if I can elicit any kind of response. We'll see.
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gousainc-07
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posted on November 2, 2003 08:03:21 PM new
Is it possible your emails are going into their spam box?
If you think that might be the case, try sending your request or comments through ask a seller. I am not sure, but it may have a better chance of not getting blocked.
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wendywins
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posted on November 2, 2003 08:07:20 PM new
I did send my second email through Ebay's "Request Total" Link which I believe is the same avenue as the ask a seller?
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bigpeepa
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posted on November 2, 2003 09:09:11 PM new
"I am not sure I want to slam 6 negs" and get 6 negs back. Then what?
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wendywins
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posted on November 2, 2003 09:15:07 PM new
What I meant is that I'm hoping her proven feedback record indicates she is willing to work with a buyer before the negatives have to come into play. She has alluded neg. feedback for the past 1000+ transactions so she can't be all that unreasonable but I can't get a response at all! Heck, I don't even know the sellers name. Paypal is registered to three letters under a business account.
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TheFamilyBiz
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posted on November 2, 2003 10:18:46 PM new
Have you tried to request the seller's contact info via eBay? They will get an e-mail from eBay as well, with your contact info on it - so they'll know you're looking to get in touch with them...
That'll have their phone number on it -- hope it's a good number...
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wendywins
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posted on November 20, 2003 03:08:44 PM new
UPDATE!
I emailed the seller twice more~once through Ebay's Ask a Question and once through my email. No response.
That same week this seller's perfect feedback had two negs. for virtually the same complaint I had.
I left one neg simply stating: I paid for $XXX insurance, seller kept my money. No response to emails.
Seller went and filed four non-paying bidders on me! I bought six items but she only filed four NPB's so perhaps she is keeping the other two for a rainy day?
What now? I was going to not leave the other five feedbacks but I think this seller is trying to get some $$$$ back from ebay when I paid more than my share!
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wgm
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posted on November 20, 2003 03:31:43 PM new
How can she do that if you have already paid for and received the items? I would be filing a complaint with eBay!
__________________________________
If you had one phone call to make before you died, who would you call, what would you say, and why are you waiting?
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