posted on November 10, 2003 05:47:07 PM new
The high bidder on one of my auctions had 7 feedback with three negatives, the last two negatives being the last two feedback, both saying no response to emails, etc. I sent an invoice and it came back as invalid address. I figured the person just took a hike and so I offered it to the backup bidder on second chance and they accepted. Today I received an email that the first person went through checkout and will be sending payment. Now what? I went into the feedback I still need to leave and this auction shows up twice with two different numbers. Advice? I guess I jumped the gun and now have egg on my face.
posted on November 10, 2003 06:22:52 PM new
Yeah, you can SAY that in your TOS, but eBay isn't going to remove the NEGs you get if you actually try try to enforce it AFTER the auction ends.
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Replay Media
Games of all kinds!
posted on November 10, 2003 06:30:04 PM new
Okay, that brings up a question. If a person with poor feedback bids at the last minute and wins, then you're just stuck aren't you? You can't cancel their bid after the auction is over. You could refuse to go through with the transaction but aren't they able/likely to give you a negative feedback even if your TOS says you have the right to cancel transactions?
posted on November 10, 2003 08:09:32 PM new
Your best bet would be to report them for invalid contact information and get them suspended. Then you can send their payment back and tell them you are unable to complete a transaction with a NARU member and you sold it to someone else. That's IF they ever get a valid email address where you can contact them. Go with the second chance offer and deal with bidders who play by the rules.
The light at the end of the tunnel will turn out to be an oncoming train.
posted on November 11, 2003 12:42:16 AM new
I had one auction close with an invalid email address. Tried for a few days but emails kept bouncing back.My first one. Reported it to ebay twice. 2nd time they got NARU'd. I waited, filed for my fees and relisted it. Not worth the trouble trying to hurry things up and end up with problems later
posted on November 11, 2003 01:44:10 AM new
Hope it wasn't a high price item because you are being charged for double FVF?
There is a very good chance that the high bidder won't pay anyway. If you have a 7 day to pay in your TOS and you get a payment after that you can always return it. I have changed mine to 5 days just for people like this.
Reporting the bad email address sounds like a good idea too. It's a shame the sellers who posted the negs didn't report him to ebay for non-payment because he would be gone by now, more than likely. I had a 16 FB winner with 6 negative - the sellers obviously didn't report him. $500.00 sale for which I never got paid. When will sellers learn.
posted on November 11, 2003 01:49:09 AM new
I would email the first high bidder and explain what happened. Just tell them that their email bounced and you are in business to make money and could not reach them. The item is gone, you can't recreate it.
Life is only as good or bad as you make it.
posted on November 11, 2003 08:34:09 AM new
So just to clarify - email bounced and rather than wait a couple days you ASSUMED that the bidder would not pay so offered it to another bidder. Now the bidder has done the responsible thing and contacted you and the advice of all of our seasoned ebay sellers is to have the bidder kicked off ebay so that you do not have to take responsibility for dealing with the ebay regs yourself?
And you guys think it is the scam artists that scare off bidders.....? ROFL!!
Tell the bidder the truth. You made an assumption, you jumped the gun, youdid not give them a chance to send payment or respond to you and sold it to someone else and then deal with the consequences.
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If it's really "common" sense, why do so few people actually have it?
