katthree3
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posted on November 19, 2003 10:43:41 AM new
I would happily accept a return if I have misdescribed an item. I try very hard to give accurate descriptions, however I am human. Please contact me if item is not as described. I do mark my items and it must have my mark. Item needs to be shipped back to me first, then I will refund if item is the same, and in the same condition I sold it in. Damage from shipping will be refunded from carrier. I will do my part in claims. I box and double box to prevent shipping damage.
I have not run auctions for some time and am
adding a return policy and a paypal policy. Could you give me a critique of my return policy please. As far as paypal I am requiring a confirmed address. I just want to make sure I am not sounding negative as I dislike terms of auctions that sound that way.
Thank you Katthree3
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max40
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posted on November 19, 2003 11:35:19 AM new
Personally I do not publish a return policy. I will handle dissatisfied customers on a case by case basis. It's worked out well for me so far.
Your written policy is (IMHO) too lengthy and almost begs someone to take advantage of you.
Life is not a dress rehearsal
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replaymedia
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posted on November 19, 2003 11:54:35 AM new
Agreed. Putting that much detail in your term is begging for an amateur "loophole lawyer" to take advantage of you.
My published return policy: "Contact me and we'll work it out."
You've got to be fair is all. Sometimes be fair to the customer, sometimes be fair to you. Every return should be handle individually. Mistakes and accidents happen, but so do scammers.
-------------------
Replay Media
Games of all kinds!
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ahc3
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posted on November 19, 2003 01:15:16 PM new
I don't have a published return policy either. If they ask me, I will tell them that if it is my fault (i.e. not as described, etc.) then I will accept a return and pay for postage to get back to me. If it is not my fault, I will usually take a return (as long as the item is not damaged) but they pay for postage both ways.
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CBlev65252
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posted on November 19, 2003 03:00:55 PM new
I don't have a return policy either. Here's what I state in mine:
All items are sold "as is." I am by no means an expert in everything. I try to do as much research as possible and often sell for others. Make sure what you are winning is what you really want . . . bid responsibly.
If a bidder has a problem with something they've received, I would discuss a return on a case-by-case basis.
Cheryl
http://tinyurl.com/vm6u
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katthree3
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posted on November 19, 2003 03:22:02 PM new
Thank you all! I like the one line return policy, "contact me and we will work it out" I have never had a return but figure one of these days it will happen.
Kat
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ewora
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posted on November 19, 2003 03:37:02 PM new
I put this in my auctions and on my about me page...
"Please bid with confidence
CUSTOMER SATISFACTION IS MY TOP PRIORITY.
Should there ever be an oversight on the items that you receive please contact me so we can work something out to your satisfaction."
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Roadsmith
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posted on November 19, 2003 03:41:59 PM new
I've been selling for 4 years and have never had a return. There have been two broken items, which I reimbursed the buyers for. I don't have any "return policy" in writing. People don't want to wade through all that; I agree with those here who just handle the problem IF it comes up.
___________________________________
Junk: Stuff we throw away.
Stuff: Junk we keep.
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max40
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posted on November 19, 2003 03:50:34 PM new
Just my way of thinking, but if you post a return policy in your TOS, (A)the buyer may think that there is a possibility that the item is not as described, (B)it is possible that the buyer's enthusiasm for bidding may diminish or die.
That is assuming you get a buyer that actually reads your TOS. Many don't.
Life is not a dress rehearsal
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Libra63
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posted on November 19, 2003 04:38:30 PM new
I have a guarantee. I have 853 positive feedbacks, no negatives. I know it is wordy but I feel that I do describe my auctions good and so therefore I have only used it twice in three years. It appears on my about me page.
I guarantee all my auctions to be as described. Please check pictures carefully before bidding. If you as a buyer aren't satisfied with the item a full refund, including postage, will be made if the item is returned within a reasonable time and it is the same item that is sent. Sometimes an item when described looks a little different in color and that is due to either the digital camera or scanner. This can't be helped. If I offer an item and the buyer thinks it is a fake the money will be refunded if proof is sent to verify that. I will pay the postage. If you have any problems and have to get in touch with me my email address is XXXXX or if unable to contact me email my daughter at XXXXX and one of us will get back to you as soon as possible.
CANADIAN AND INTERNATIONAL BIDDERS
I will happily sell to you but I want you to read my guarantee before bidding. I will not lie on Customs Forms. As insurance is not available for Canadian or International sales I can not guarantee delivery. Please take this into consideration when bidding. Postage to Canada is approximately the same as in the United States. All International Sales will go Air Letter Post unless buyer wishes Global Priority. if you abide by these Terms of Service please bid. Thanks
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davebraun
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posted on November 19, 2003 10:53:42 PM new
Any item may be returned for credit/exchange for any reason providing returned in same condition as received within three days of your receipt. Buyer is responsible for shipping and handling and safe return.
I close over 10,000 auctions anually and average less than a dozen returns. I believe I've had three this year so far.
Friends don't let friends vote Republican!
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