fiercecreature
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posted on December 14, 2003 09:27:15 AM new
Hello,
This morning I got the following email from safe harbor.
We regret to inform you that your eBay account has been suspended due to the violation of our site policy below:
Interfering with eBay's site and/or operations - The deliberate use of any device, software, routine, or activity to interfere or attempt to interfere with any of eBay's operations.
Due to the suspension of this account, please be advised you are prohibited from using eBay in any way including registering a new account.
Please note that any seller fees due to eBay will immediately become due and payable. eBay will charge any amounts you have not previously disputed to the billing method currently on file.
I honestly don't know what it means. I looked around the ebay help section and it wasn't that helpful.
I have been selling on ebay for about 6 months and have never interfered with ebay's operation. In fact I have never really had any problem with ebay aside from a few crazy bidders. Even then, I don't get into debates or inult wars. I just leave appropriate feedback and move on.
Could any of you be a little more specific on what intefering with ebay's operations mean?
Thank You
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sparkz
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posted on December 14, 2003 09:46:44 AM new
That rule can cover a multitude of sins. It could be because you are using unauthorized Javascript in your auctions or something not correctly set up, such as a counter or wrong format images. You need to contact them directly to get the specifics.
The light at the end of the tunnel will turn out to be an oncoming train.
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fiercecreature
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posted on December 14, 2003 09:50:57 AM new
Thank you. I have contacted them, I am just impatient and puzzled.
Happy Holidays
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Roadsmith
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posted on December 14, 2003 11:00:56 AM new
Fierce: Do you have any phone numbers for Ebay? If not, we can give them to you. I would definitely call them and not rely on emails (if you've done so).
___________________________________
"In order to avoid poverty, just do three things: finish high school, marry before having a child, and don't have that child until you're at least 20 years old. Only 8% of people who do all three of these things wind up poor, but a staggering 79% of those who fail to do them wind up in poverty." ~William Galston
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horsey88
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posted on December 14, 2003 11:02:16 AM new
The $$$Million question is : Were your auctions pulled and is your account suspended. If the answer to either of those 2 questions is NO then your account might be selling Plasma TVs shortly.
You might have fallen for a spoof email.
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whatnot3
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posted on December 14, 2003 11:24:49 AM new
Use the ebay live help. It takes a while to get connected to a person but they can straighten it out right away or tell you what you did.
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fiercecreature
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posted on December 14, 2003 12:06:39 PM new
Roadsmith: I would appreciate the phone numbers for ebay.
Horsey88: At first I did think it was a spoof. I am actually suspended and my auctions were ended.
Whatnot3: I used live help and he referred me to the contact form.
It is really frustrating that it is so difficult to get in contact with anyone about this.
Thanks for the help.
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fluffythewondercat
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posted on December 14, 2003 12:08:36 PM new
Since you won't give us your eBay seller id (like what are we going to do, trash your auctions?), how do you expect an educated guess?
--
"What does the 'O' stand for?"
"Nothing."
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Roadsmith
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posted on December 14, 2003 01:06:42 PM new
Fierce: Here are the most recent phone numbers I have for Ebay:
1-800-322-9266
1-888-7493229
408-558-7400
I've never had to call them, but someone here on Vendio posted these about a half year ago. Good luck to you.
___________________________________
"In order to avoid poverty, just do three things: finish high school, marry before having a child, and don't have that child until you're at least 20 years old. Only 8% of people who do all three of these things wind up poor, but a staggering 79% of those who fail to do them wind up in poverty." ~William Galston
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auctionACE
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posted on December 14, 2003 02:19:57 PM new
Fluffs right again.
It's easy to get suspended on ebay but usually it takes repeat violations or a very serious violation ( such as selling body parts ). Were there any VERO warnings? Wrong category warnings? Illegal links warnings. There are a lot of triggers that can earn you the boot other than not paying Meg her money. 
-------------- sig file ----------- *There is no conclusive evidence that life is serious*
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stopwhining
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posted on December 14, 2003 04:35:33 PM new
what good is giving us her seller id,there wont be any item listed under her id??
i can think of one auction interference-that a person contacts another person who is bidding on an auction saying hey this seller is a jerk,her stuff are trash etc etc/
-sig file -------The thrill is gone!!
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Libra63
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posted on December 14, 2003 04:43:23 PM new
Probably if they give more of an explination of what they sell and how they put their auctions on someone could be of more help. I think when we come in here to post it is difficult to explain what has happened and difficult to get our thoughts together. I know I have problems sometimes.
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fluffythewondercat
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posted on December 14, 2003 06:45:33 PM new
what good is giving us her seller id,there wont be any item listed under her id??
Feedback, SW, feedback. There will be auctions accessible in feedback.
Also, the OP said his auctions were ended, not removed.
--
"What does the 'O' stand for?"
"Nothing."
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fenix03
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posted on December 14, 2003 07:34:47 PM new
Based on what the lett that ebay sent states, I don't think that it has anything to do with feedback or Vero violations. Instead it states
[i[Interfering with eBay's site and/or operations - The deliberate use of any device, software, routine, or activity to interfere or attempt to interfere with any of eBay's operations. [/i]
That sounds more like you have added someones free something or other script and that is the offending entity.
As for the use of looking at auctions... the ones ebay ended I think will show as invalid however auctions that ended prior to the suspension will be viewable and a simple "view source" command should help find the offending code without problem.
~~~ • ~~~ • ~~~ • ~~~ • ~~~
If it's really "common" sense, why do so few people actually have it?
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stonecold613
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posted on December 14, 2003 08:00:46 PM new
You can get this warning if you are bidding on another sellers items then retracting the bids. Or more specifically, bidding on the same items that you are selling to defer others to your own auctions. Have you been doing this?
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fiercecreature
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posted on December 15, 2003 12:43:05 AM new
Since you won't give us your eBay seller id (like what are we going to do, trash your auctions?), how do you expect an educated guess?
I must have missed the post where someone asked for my seller id. Please point it out to me.
It's easy to get suspended on ebay but usually it takes repeat violations or a very serious violation ( such as selling body parts ). Were there any VERO warnings? Wrong category warnings? Illegal links warnings. There are a lot of triggers that can earn you the boot other than not paying Meg her money.
I did not get any warnings about anything and all of my fees were paid. No body part sales either ( I need my fingers to type ).
Probably if they give more of an explination of what they sell and how they put their auctions on someone could be of more help. I think when we come in here to post it is difficult to explain what has happened and difficult to get our thoughts together. I know I have problems sometime
It is hard to get eveything in at once. I was trying to keep it brief and not hog the board.
I sell new apparel. I take my own photos and I use sparedollar to list.
I don't sell that much on ebay. I buy more than sell. I began buying on ebay long before I started selling anything.
I had not listed in a while, but all of my auctions were ended about a day after I listed them.
You can get this warning if you are bidding on another sellers items then retracting the bids. Or more specifically, bidding on the same items that you are selling to defer others to your own auctions. Have you been doing this?
I have never retracted a bid on anything.
I would never interfere with another seller's auctions. I have bid on apparel, but nothing new. I always bid on vintage items and it has been a while since I did that. I always pay promptly.
Thanks for the input and allowing me to sound off. It helps.
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grumpyebayer
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posted on December 15, 2003 05:04:13 AM new
I am going out on a limb here....
Have you ever turned someone in for claiming to be an ebay employee?
There was a discussion about this a few years back on a board.
A seller claimed that she got the same vague "interfering with ebay" suspension. She inquired as to the reason why and support told her it was for falsely reporting that someone claimed to be an ebay member.
It seems that she had reported a few people over the years for claiming to be ebay employees. Most of them were eventually suspended. She said that after her suspension she noticed that all of them had been reinstated as users. She claimed that she never falsly reported anyone.
I don't remember all of the details. She was reinstated though.
I will try to see if I can find the link for this. I had it bookmarked on one of my old computers.
Good Luck
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fluffythewondercat
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posted on December 15, 2003 10:48:12 AM new
Under "fiercecreature" in the dictionary, it says this:
Timewaster.
Given there's a lack of any corroborating information about your account, I now assume you richly deserve being booted off eBay.
Buh-bye. Don't let the screen door, etc.
--
"What does the 'O' stand for?"
"Nothing."
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auctionACE
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posted on December 15, 2003 01:05:59 PM new
It's easy to get suspended and not know why.
Example:
There were a large number of suspensions over the old BaconButtie imbedded script because some sellers didn't read message boards to see that they needed to modify their scripts.
Have you tried the ebay Live online help or the phone numbers?
-------------- sig file ----------- *There is no conclusive evidence that life is serious*
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fiercecreature
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posted on December 17, 2003 06:49:49 AM new
Grumpyebayer, was correct. I was out of town for a day and came back to an email that said:
Your account was suspended for you falsifying emails from other members in an attempt to get them suspended.
I am beyond angry. I have never falsified any emails from anyone.
The last user that I reported was suspended. She is once again happily bidding and causing problems. I think she is the one that claimed I falsified the email.
She claimed the be an ebay employee in SEVERAL emails to me. She even sent me an email after my suspension that said:
I TOLD YOU I WORK FOR EBAY AND WOULD GET YOU SUSPENDED B*TCH!!!! HA HA HA!!!!
MERRY CHRISTMAS SL*T!
(I added the stars to pass censors.)
She has been sending my buyers emails claiming that she works for ebay and that I sold them stolen goods. She even told one to do a reversal with paypal (the buyer didn't, she notified me).
She is also a user that was previously suspended under another account. I got the heads up about this from another seller. I checked my records and sure enough she paid from the paypal account of a non-registered user that had quite a few negatives for non payment.
I am beginning to think that she does work for ebay. I have my own webhosting and it is easily proved that she sent me the emails. Ebay never asked for any proof. They just suspended me.
Thanks for all of the help.
[ edited by fiercecreature on Dec 17, 2003 06:50 AM ]
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horsey88
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posted on December 17, 2003 06:54:54 AM new
Sounds like a better fable than any of Aesop's.
I am from Missouri...You gotta SHOW ME
[ edited by horsey88 on Dec 17, 2003 06:55 AM ]
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fluffythewondercat
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posted on December 17, 2003 07:21:33 AM new
Please include the HEADERS from the supposed email from eBay explaining your suspension.
(Oh, sure, you can mask your email address.)
Otherwise, it's all just hearsay.
--
"What does the 'O' stand for?"
"Nothing."
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neglus
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posted on December 17, 2003 08:27:22 AM new
Speaking of Aesop..You don't by chance have a shoe eating patio kitty do you Fierce? That thread was a classic!
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fiercecreature
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posted on December 17, 2003 11:23:08 AM new
Sounds like a better fable than any of Aesop's.
It isn't a fable, below is the email from safeharbor with headers.
Return-Path: <[email protected]>
Received: from ns3.1echoserve.com (root@localhost by domaindeleted.com (8.11.6/8.11.6) with ESMTP id hBH9Sxg06131 for <[email protected]>; Wed, 17 Dec 2003 03:28:59 -0600
X-ClientAddr: 66.135.215.134
Received: from smf-klm-01.corp.ebay.com (outbound1.smf.ebay.com [66.135.215.134]) by ns3.1echoserve.com (8.11.6/8.11.6) with ESMTP id hBH9Sw906126 for <[email protected]>; Wed, 17 Dec 2003 03:28:58 -0600
Received: from [66.135.215.173] (HELO smf-kas-11.corp.ebay.com) by smf-klm-01.corp.ebay.com (CommuniGate Pro SMTP 4.1.5) with SMTP id 5541400 for [email protected]; Wed, 17 Dec 2003 01:22:58 -0800
Date: Wed, 17 Dec 2003 01:22:57 -0800
To: <[email protected]>
Subject: Re: FA91003 Your recent email to eBay's Trust and Safety Department (KMM9865XXXXXXXXXXXXXX)
From: eBay Customer Support <[email protected]>
Reply-To: eBay Customer Support <[email protected]>
MIME-Version: 1.0
Content-Type: text/plain; charset = "us-ascii"
Content-Transfer-Encoding: 7bit
X-Mailer: KANA Response 6.5.0.309
Message-ID: <[email protected]>
Status:
Hello,
Thank you for taking the time to write eBay with your concerns.
Your account was suspended for you falsifying emails from other members
in an attempt to get them suspended.
Based on the information you have provided, I have reviewed your
situation. It has been determined that your account cannot be reinstated
due to the nature of the policy violation which caused the suspension of
your account.
Thank you for your time.
Regards,
Clayton
eBay SafeHarbor
Investigations Team
______________________________
eBay
Your Personal Trading Community (tm)
*******************************************
Important: eBay will not ask you for sensitive personal information
(such as your password, credit card and bank account numbers, Social
Security numbers, etc.) in an email. Learn more account protection tips
at:
http://www.pages.ebay.com/help/account_protection.html
_____________________________________________
For our latest announcements, please check:
http://www2.ebay.com/aw/announce.shtml
_____________________________________________
In order to better serve you, we'd like to occasionally
request feedback on our service. If you would rather
not participate, please follow the instructions in the email message you
will receive from us. Your request will be processed
within 5 days.
--------------------------
added: I contacted safeharbor again to tell them they can get logs from my server.
[ edited by fiercecreature on Dec 17, 2003 11:48 AM ]
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horsey88
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posted on December 17, 2003 11:49:35 AM new
Firecreature now I am convinced.
I received a similar message when I was suspended for reading porno magazines when accessing the Ebay site.
Return-Path: <[email protected]>
Received: from ns3.1echoserve.com (root@localhost by domaindeleted.com (8.11.6/8.11.6) with ESMTP id hBH9Sxg06131 for <[email protected]>; Wed, 17 Dec 2003 03:28:59 -0600
X-ClientAddr: 66.135.215.134
Received: from smf-klm-01.corp.ebay.com (outbound1.smf.ebay.com [66.135.215.134]) by ns3.1echoserve.com (8.11.6/8.11.6) with ESMTP id hBH9Sw906126 for <[email protected]>; Wed, 17 Dec 2003 03:28:58 -0600
Received: from [66.135.215.173] (HELO smf-kas-11.corp.ebay.com) by smf-klm-01.corp.ebay.com (CommuniGate Pro SMTP 4.1.5) with SMTP id 5541400 for [email protected]; Wed, 17 Dec 2003 01:22:58 -0800
Date: Wed, 17 Dec 2003 01:22:57 -0800
To: List SA HEELS <[email protected]>
Subject: Re: FA91003 Your recent email to eBay's Trust and Safety Department (KMM9865XXXXXXXXXXXXXX)
From: eBay Customer Support <[email protected]>
Reply-To: eBay Customer Support <[email protected]>
MIME-Version: 1.0
Content-Type: text/plain; charset = "us-ascii"
Content-Transfer-Encoding: 7bit
X-Mailer: KANA Response 6.5.0.309
Message-ID: <[email protected]>
Status:
Hello Horsey88,
Thank you for taking the time to write eBay with your concerns.
Your account was suspended for you participating in the reading of pornagraphic material while actively accessing our website.
Based on the information you have provided, I have reviewed your
situation. It has been determined that your account cannot be reinstated
due to the nature of the policy violation which caused the suspension of
your account.
Thank you for your time.
Regards,
Buxom
eBay SafeHarbor
Investigations Team
______________________________
I guess the Ebay grammar police missed "Your account was suspended for you falsifying emails" "suspended for you falsifying"
Hehehehe.
[ edited by horsey88 on Dec 17, 2003 12:03 PM ]
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fiercecreature
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posted on December 17, 2003 12:03:22 PM new
Horsey88 you made me laugh.
She has several ids that she has used to email my customers. I have decided to make my feedback private until this is sorted out.
I guess the Ebay grammar police missed "Your account was suspended for you falsifying emails" "suspended for you falsifying"
Well if ebay does read these boards as some claim, Clayton will be mighty embarrassed. That post is a cut and paste of the email. Bad grammar and all.
[ edited by fiercecreature on Dec 17, 2003 12:07 PM ]
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kiara
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posted on December 17, 2003 12:07:08 PM new
fiercecreature, if your account is suspended how can you get back into it to make your feedback private. 
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fiercecreature
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posted on December 17, 2003 12:10:02 PM new
fiercecreature, if your account is suspended how can you get back into it to make your feedback private.
That does not affect being able to change your feedback to private or public. I can't leave any feedback though.
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