Our goal with feedback continues to be rooted in enabling safe trading practices and encouraging interactions consistent with our marketplace values.
As such, we are happy to introduce Mutual Feedback Withdrawal, a new policy that gives members more options in removing feedback ratings. Effective the week of February 9th, this new policy enables two members, who have already agreed, to withdraw their feedback.
Driven by Community demand for choices about withdrawing feedback, this policy addresses common issues over inadvertent and regretted feedback. Please note that members can still use SquareTrade to help resolve disputes and/or address feedback issues when you and another member cannot satisfactorily resolve a dispute, or the other member doesn't respond to mediation requests.
The Mutual Feedback Withdrawal policy includes the following key components:
Withdrawn feedback means the feedback rating, which can impact the member's feedback score, is removed. The text of the feedback comment, however, will remain in the Member Profile.
To help people understand the withdrawn feedback comment, the following note will be placed in the Member Profile: "Rating Withdrawn: Buyer and seller mutually agreed to withdraw feedback for this item". In cases where one member did not participate in SquareTrade mediation, the administrative note will be "Rating withdrawn: Member who left this feedback did not respond to formal mediation request".
The Member Profile will include the total number of times a member has withdrawn feedback.
We encourage our members to review the comprehensive FAQ on the process and policy surrounding Mutual Feedback Withdrawal.
Each feedback rating – whether positive, neutral, or negative – is part of a member's personal reputation and enables trust in the eBay Marketplace. We hope that you find that this policy helps you continue to build a complete reputation by trading with honesty, fairness and respect.
If you have suggestions, please email them to us at [email protected].
posted on January 28, 2004 10:56:55 PM new
It sounds like they'll just give you back the one point they deducted when the neg was left. The comment will remain forever for all to see. I can see the potential for abuse by a nasty buyer, especially against a seller with a perfect feedback rating. I can also see the possibility of abuse by a shady seller. If they're going to remove it, why not remove the whole thing? Otherwise, where's the incentive to work out a problem? They need to set this up right and dump Square Trade altogether.
The light at the end of the tunnel will turn out to be an oncoming train.
[ edited by sparkz on Jan 28, 2004 11:11 PM ]
posted on January 29, 2004 05:18:32 AM new
For me the bottom is Ebay has a lousy feedback system and won't fix it. This new fix is nothing but another smoke screen from Ebay. Ebay is getting a lot of heat about their very poor feedback system and they still refuse to fix their problem.
posted on January 29, 2004 07:47:40 AM new
I agree This is just a way to act like they care by doing nothing. As previously mentioned, it only cranks up the extortion factor. But the real problem lies in the Mutual ellement. 99% of the feedback we want removed is not a Mutual situation. We give a deserved neg for non payment and recieve a retalitory in return. Now why would I want to "mutually" take back a deserved neg so I can get rid of a retalitory? Perfect extortion tactic.
posted on January 29, 2004 08:36:40 AM new
"Does anyone besides myself see the possibility of extortion by a buyer who wants to get their item free?"
I don't really see this...they can do this now by threatening a neg before leaving any feedback. I don't see how this will change that, because if they give you a neg and offer to remove it, the seller still has the comment in their file, it just won't count on the total score. Anyway, I would be sending that message off to safeharbor, and hopefully they would be removed from ebay.
Now, I do see an advantage to sellers, as long as you don't leave feedback first. If a buyer unjustly decides to leave negative feedback for you, you can leave negative feedback for them. After that, it can be withdrawn by both parties. If you leave positive feedback first, you are SOL - I know some will comment about this, but remember that the ebay feedback system is set up unfairly and causes greater harm to sellers, so sellers should do what they can to play this rigged game...
posted on January 29, 2004 08:42:05 AM new
1)It's seems to me that even Square trade comments won't be removed. "eBay will remove both the feedback rating and the comment only for violations..." and "In cases where one member did not participate in SquareTrade mediation, the administrative note will be "Rating withdrawn: Member who left this feedback did not respond to formal mediation request"." It's not clear.
2)There are users who have much feedback removed by SquareTrade through legal threats etc. So I'm sure this will increase that activity. So a public record of these removals would be useful.
3)However, removed comments, and those comments from Users who are now NARU should be separated out on the Feedback page, kinda like the do with feedback from buyers, feedback from sellers. They should add one for phoooy feedback (Naru & removed) and that feedback should not show elsewhere.
posted on January 29, 2004 10:47:14 AM new
Instead of starting a thread right now, I have an idea. A thread needs to be started something like,,,,???? Open forum/letter to e bay? How to fix e bay? Whatever title but to hopefully BRING a rep. here.
No commenting to each other. Write as if you were sending it on your own directly to e bay. Not meant as a discussion between each other.
Hello e bay, blah, blah, blah.
Your own thoughts as to what needs to be enhanced. And how you feel it can be accomplished.
I repeat, No direct conversation with each other. Then it will be just a list of need to bes. (is bes a real word?)
MY Powersellers logo.
Annnnnnd,,,,,,The beat goes on...yeah the beat goes on,,,,,
posted on January 29, 2004 10:58:31 AM new
let me try that again,,,,,matters not if a rep. gets involved just so THEY can if they DO read this boad get some input. Hear our pleas.
MY Powersellers logo.
Annnnnnd,,,,,,The beat goes on...yeah the beat goes on,,,,,
posted on January 29, 2004 01:23:09 PM new
I think the easy go around to all the unjust feedbacks is to start a new idea. If a volume seller has their feedback rating dip below the 98% PowerSeller minimum thay can start a new account and they are back to the PS status in a short while. If Aunt Edna forgets to pay for a few items and gets negged she can start anew with a clean slate. The growing number of accounts must gets a lot of it's strength from these new accounts from veteran ebayers.
-------------- sig file ----------- *There is no conclusive evidence that life is serious*
posted on January 30, 2004 11:10:45 AM new
I drive within the speed limit. I pay my taxes. I point out errors that are in my favor to cashiers. Why would I tarnish my halo by getting a second eBay account when I have been NARUed, Ace? Even if it was removed tomorrow, eBay would have to have an excellent inducement to entice me back. I can be just as uppity and imperial as the IPO harvesting executives at eBay. And definitely more honorable.
Yes, it's their venue and they CAN call the shots. But it's my dollars and I WILL not spend them on eBay. eBay is a gargantuan Goliath and I am just one little itty bitty David. But I shall keep on throwing stones.
Just pay your $20 to get neg's removed. A good party member puts up with minor annoyances for the good of the party.
posted on January 30, 2004 01:15:08 PM new
But, can't it be removed without going through Square trade if you both agree? The way I read it is the black mark is only there if you decline square trade as a final attempt at resolution? Or am I reading it all wrong?
I only have one neg and it would have helped me because the person retaliated when I negged him. He did not read my emails until I left the neg. Then, he left me one and sent hostile emails because he had sent a money order. The problem was, it was right after a postal increase and about a month later the MO was returned to him.
Since then, I have learned to not be hasty in leaving negs. And, he sent the mo, I sent the item, and we could have both had that ugly little red number removed under the new rules.
But, if it is forcing Square trade, the $5 item wouldn't have been worth it.
So, can we or can we not "mutually" remove it without Square trade?
posted on January 31, 2004 07:44:15 PM new
Ya can't beat City Hall,,,,,unless you have $$$$$$$$$$$$$ and influence and POWER. E bay WILL do what e bays wants and (>>>>>>>>>> You and me and Us.
Like someone here said,,why would e bay want to fix something they don't feel has ANY problems? They have no REAL creative people on board just followers of their President. No checks and balance,,,No ryhme or reason,,,,status quo,,,all is well.
Rubber stamped replies that MAY not even relate to the situation,,,,,hmmmm,,let's see reply # 12,,,,that outta mess the senders mind up and maybe he'll just go away.
And the beat goes on,,,,,,,,
MY Powersellers logo.
Annnnnnd,,,,,,The beat goes on...yeah the beat goes on,,,,,
posted on January 31, 2004 08:37:32 PM new
hello ebay, blah blah blah blah.
I can't help it. Every time I read that title "Mutal Feedback Withdrawal" I read it as a 12 step program for feedback and you're taking somebody with you when you go.
posted on February 2, 2004 04:54:33 PM new
Scenario:
Buyer X doesn't pay, or at least on time. After a month a FVF is filed and they get negged. All of a sudden you receive payment in the mail, postdated after the FVF is filed and feedback left. Buyer X emails you to remove the neg from their history, but guess what??? You can't. Why? It was a legitimate feedback. So, they leave you a negative, or threaten to leave you a negative. Obviously you get screwed no matter the outcome. Yes, they leave the neg, and you can do a mutual removal of the points, but both of you still get the notation, and it leaves the seller with a bad taste of ebay in their mouth...
