capolady
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posted on March 14, 2004 05:51:04 AM new
Get a load of this!!
I won an auction for an item worth 75.00 and paid immediately through Paypal. I received an email from the seller requesting additional payment for her Paypal fees. I informed her that requiring fee payment was against the rules and I didn't feel it was my responsibility to pay them.
She responded with the ridiculous line that since she was an international seller based in England that those rules don't apply to her. She refused to ship the item until the fees were paid.
I turned her into eBay and Paypal, made a claim against her Paypal account as she refused to refund my payment. I sent her emails to Paypal and eBay.
I have now received my funds back - her account with Paypal is frozen, I know this because she sent me a scathing email about it), and she has been suspended from eBay.
She has accused me of being harsh!!!
I don't think so. When I signed up with Paypal I understood that I was not permitted to request that the buyer pay my fees and I never ask anyone to do so. Why should she be different??
Any opinions??
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Twelvepole
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posted on March 14, 2004 06:12:17 AM new
I applaud you for what you did...
I did think that sellers outside the US could add papypal fees onto their auctions, however it sounds like this was not mentioned in the auction and to me that is wrong.
Glad you got your money back.
AIN'T LIFE GRAND... 
http://www.nogaymarriage.com/
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neroter12
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posted on March 14, 2004 06:17:44 AM new
Capolady, I thought I read here that certain intl sites *can* assess a paypal fee? Could be wrong
I saw a USA Auction stating 1.75 fee if using paypal. Tried to turn it in, but by the time they flipped me thru several pages,
it wasnt worth my time. Seller is pretty new so probably doesnt know they cant do that. Somebody will buy and make a case for it I am sure.
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stopwhining
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posted on March 14, 2004 06:26:34 AM new
uk ebay sellers can charge a fee for paypal,but is she suspended for charging paypal fee or refusing to ship the item after payment received??
-sig file -------the lobster in the boiling pot of water who tries to prevent the others from climbing out.
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wgm
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posted on March 14, 2004 06:36:28 AM new
From PayPal's website...
Seller Tools
I am a U.K. seller - can I ask a buyer in another country to pay an extra fee because they are using PayPal?
No, U.K. sellers are not permitted to add a surcharge if the buyer is outside the U.K.
I have been through this also with a UK seller...
__________________________________
"I have neither the time nor the inclination to explain myself to the people who sleep under the very blanket of freedom I provide, and then question the manner in which I provide it." - A Few Good Men
[ edited by wgm on Mar 14, 2004 06:55 AM ]
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vvalhalla
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posted on March 14, 2004 07:26:31 AM new
So, was the item worth more to you than $75?
dd
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stopwhining
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posted on March 14, 2004 07:33:41 AM new
your uk seller should have done her homework and learn that she cannot charge a paypal fee to non UK buyers.
she could have buried the paypal fee in her shipping charge.
-sig file -------the lobster in the boiling pot of water who tries to prevent the others from climbing out.
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dadofstickboy
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posted on March 14, 2004 07:34:56 AM new
capolady:
Good For You!
Helped her realize the Queen's sh*t does stink!
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Fenix03
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posted on March 14, 2004 08:50:04 AM new
Sounds to me that this was a misunderstanding gone horribly wrong. Ypu were not aware that in the UK, additional fees for PayPal payments are the norm and your seller was not aware that the practice allowed in her country was not allowed elsewhere. Call it a cultural difference gone awry and I think that locking her account and suspending her was more than a little overboard.
~~~ • ~~~ • ~~~ • ~~~ • ~~~
If it's really "common" sense, why do so few people actually have it?
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fluffythewondercat
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posted on March 14, 2004 08:55:52 AM new
Sounds to me that this was a misunderstanding gone horribly wrong.
Bingo.
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sanmar
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posted on March 14, 2004 09:05:21 AM new
Same thing happen to me. The bidder was in Korea, but I shipped to his cousin in NJ.
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classicrock000
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posted on March 14, 2004 10:08:49 AM new
I buy from the United Kingdom quite often and a lot of them have Paypal fees.In fact some even advertise they DONT charge extra for Paypal.If they do charge extra,I just pay it-to me it is worth it,as I remember when I use to have to send U.S.Currency before they had Paypal,in fact one seller insisted I pay in Sterling Pounds-you cant imagine what a pain in the ass that was.I dont know how much extra the cost could have been with the fee,but was it worth not having the item?????
[ edited by classicrock000 on Mar 14, 2004 10:09 AM ]
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Roadsmith
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posted on March 14, 2004 10:11:57 AM new
I've noticed many sellers in the UK will not even accept PayPal payments.
However--on this whole subject--I wish we could indeed ask for, say, $1.00 more on a PayPal payment. . . . Probably won't happen, though.
___________________________________
Have you noticed since everyone has a Camcorder these days no one talks
about seeing UFOs like they used to?
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stopwhining
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posted on March 14, 2004 10:17:23 AM new
why not just included it in overseas shipping charge?
one dollar or two wont hurt them.
i just charged an austrian bidder 4 dollars more in shipping ,he paid me via paypal.
-sig file -------the lobster in the boiling pot of water who tries to prevent the others from climbing out.
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stonecold613
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posted on March 14, 2004 03:34:00 PM new
I charge one dollar for paypal use. But I make it optional, so if someone does not pay it, I won't hold an item hostage. Turns out that 90% of the time, people pay it without even blinking an eye. 9% simply don't pay it and the other one percent complain and I tell them just to pay the bid amount.
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agitprop
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posted on March 14, 2004 05:09:59 PM new
Many UK sellers don't accept PayPal for a good reason - domestic interbank transfers are free, non-reversable and quick (1 to 3 business days). For payments from Europe, Moneybookers is often preferred as the buyer pays the low fees, plus it has a licence to operate in the EU (unlike PP). Most overseas transactions are not covered by PP's Buyer Protection so can be reversed at any time after the buyer receives the item.
It's very hard to open a UK bank account without 3 forms of ID including current utility bill and government issued photo ID like a passport. PP has much lower security to open an account and doesn't use AVS on Credit Card payments leaving sellers open to CC fraud and chargebacks...
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stopwhining
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posted on March 14, 2004 05:15:41 PM new
the AVS sytem in USA can verifiy UK address,so Uk paypal members who sign up with credit card will have their address,credit card expiration and credit line checked out just like us.
as for rest of the world,does paypal require the users to register with their bank account?/
does anyone know any overseas paypal users??
if they have to register with paypal with their bank account,they can still reverse their cc charge,but at least paypal know their identity .
-sig file -------the lobster in the boiling pot of water who tries to prevent the others from climbing out.
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Twelvepole
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posted on March 14, 2004 05:19:09 PM new
I think that locking her account and suspending her was more than a little overboard.
No, it's called a lesson in life and business...
Like seeing auctions like you say you run stonecold... turn those in quicker than you can say eBay...
AIN'T LIFE GRAND...
http://www.nogaymarriage.com/
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capolady
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posted on March 15, 2004 01:38:01 AM new
Fluffy,
The only reason I turned her in was because even after it was pointed out to her that international sellers can't charge the PP fee outside their own country she still refused to ship the item unless I paid her. I sent her the link from ebay and paypal and her reaction was that she really didn't care. She was not going to eat the fees. Yes, I wanted the item but I refuse to be held hostage when I'm in the right. That's a character flaw of mine!!! She was given the option by ebay to ship the item without her fees being paid and she refused. That's why she got busted.
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stopwhining
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posted on March 15, 2004 05:15:28 AM new
capolady,
you did the rigt thing,like twelvepole said,this Uk seller has learned a lesson in business.
who said making money is easy??
-sig file -------the lobster in the boiling pot of water who tries to prevent the others from climbing out.
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CBlev65252
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posted on March 15, 2004 05:37:05 AM new
capolady
Congratulations on doing just the right thing! The fees a seller uses for PayPal are meager compared to what other credit card processors charge. We decided to accept credit cards at the clinic I work at. We pay $59 per month whether the system was used or not. Plus there are other fees and a contract on top of that. I checked out other credit card processors for my web site and PayPal was still the cheapest way to go. I wouldn't dream of charging my customers to use their credit cards. It's the cost of business. If I didn't want to pay the fee as a seller, I wouldn't accept credit cards. What your UK seller did was wrong and not good business practice.
If we were allowed to charge fees, I probably still would not. It's like I commented to my boyfriend last night. On one corner here there sits four gas stations. They are all selling gas at the same price. If one dropped down from $1.65 to $1.39, they'd do more business in one day than the other stations would do all week. In the end, they'd make more money than they are now. The same goes with feeing people to death. The seller with the lower fees is going to get more business in the end.
Cheryl
http://www.kcskorner.com
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stopwhining
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posted on March 15, 2004 05:41:57 AM new
credit card discount rates vary from country to country,i know in asia it is high.
UK could be higher than USA,we have the lowest discount rate in the world.
-sig file -------the lobster in the boiling pot of water who tries to prevent the others from climbing out.
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