posted on April 13, 2004 07:11:40 AM new
I have a buyer (in Canada, BTW) who bid up an item worth about $50 max to well over $200 and now says, before she's even paid for it, had it shipped, and SEEN it, that it's "not authentic" and she doesn't want it. I haven't replied to her yet, as this is an opportunity to say everything that can be said to buyers who think they can do this with no consequences to themselves. Of course I will be giving her a negative and not selling her the item. But I could use some help covering ALL the points I should make in my reply to her. Buyer's remorse (obviously, but no excuse). Reading the auction (she sent multiple emails asking for rates to ship to Canada after the auction, you know the story, when the ad clearly said $5 Global Priority). Should I just let her stew and file a NPB and FVF? I am inclined to send her an email and educate her so she doesn't try this with another seller (maybe one of you). Any ideas gratefully appreciated.
posted on April 13, 2004 07:16:35 AM new
I would just email her ONE more time that she won and she be an adult and pay her obligations
Put a definate time frame into the email and if she does not answer or answers negatively, just start the NPB process and apply for FVF. I would neg her also but then you leave yourself open for a return neg.
You cannot make her pay..
Don't waste time on continued emails... It's like wrestling with a pig in the mud, you both get dirty, but the pig likes it...
posted on April 13, 2004 07:56:13 AM new
she overbid, made a big mistake, she's bailing out of the deal. I don't blame her! Dispite all the hype about eBay sales being a binding contract, they are not. Buyers can and do change their minds. file FVF and move on.
posted on April 13, 2004 08:21:10 AM new
I, too, would send second chance, and even sweeten it by offering to sell for less than the second bidder's bid was--to make sure it gets done.
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posted on April 13, 2004 10:09:16 AM new
I would let he back out if she covers your fees. It is not your fault she overbid so you should not have to pay for it.
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If you build it they will come........
posted on April 13, 2004 10:14:08 AM new
My bet is that you have a vigilante - there are a few running around ebay haunting the "replica" sellers and items that are often "faked". Check their feedback and bid history. Have they bought a lot in your cataogry and always bid too high? Is it a newer account meant to be a toss away? Or are they are competeing seller?
You are not going to get anywhere with them if they are a vigiliante. there is not point in posting neg feedback - they will only return it. Just make sure you file for your fees. There is not much you can do about the vigilantes. They just make new IDs and keep on chugging along.
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If it's really "common" sense, why do so few people actually have it?
posted on April 14, 2004 08:56:27 PM newI would let he back out if she covers your fees.
Never, ever do this. This is the same as letting these low lifes off of the hook. Either they pay the full amount for the item or you file for your FVF's. That is the only way these low lifes will follow the rules. If you keep letting them off, you can bet they will continue.
