lindajean
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posted on May 19, 2004 10:04:06 AM new
I only have 35 new listings this week and only 6 of them have bids so far. But, 3 of those 6 are from bidders with 0 feedback.
I am not one of those people who normally complains about new bidders. But, I received an email this morning that said:
"If I don't like the postcard when I receive it can I return it for a refund?"
I explained my refund policy is only in the rare instance I miscalculated the date or omitted some important information that would have resulted in her not placing the bid.
And, I cancelled her bid (she made two days ago and only today decided to ask if she could get a refund if she didn't like it) and blocked her from bidding on other items.
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stopwhining
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posted on May 19, 2004 10:18:30 AM new
they may be old NARU bidders coming back with a new id.
-sig file -------we eat to live,not live to eat.
Benjamin Franklin
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sanmar
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posted on May 19, 2004 10:32:01 AM new
In the past 3 months, I have had at least 10 newbies. Everyone has paid promptly. I had some US Proof coins re: 2002 Winter Olympics, One lady from Washington State bought one for a birthday present for her husband who had been on Nat, Gd. duty during the games. 1st time she had ever bought on eBay. Paid through PayPal at once!
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bunnicula
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posted on May 19, 2004 12:27:45 PM new
I don't understand--why on earth did you cancel this person's bid & block him/her from your auctions?!? They asked a question (albeit a naive or foolish one), which you readily answered "no" to.
____________________
We are not afraid to entrust the American people with unpleasant facts, foreign ideas, alien philosophies, and competitive values. For a nation that is afraid to let its people judge the truth and falsehood in an open market is a nation that is afraid of its people. -- John F. Kennedy
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lindajean
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posted on May 19, 2004 12:36:28 PM new
Because she obviously sounded as if she was not sure she wanted the item.
I notified her I had cancelled it and told her to let me know if she had any questions.
No reply so think I guessed right!
Newbies tend to:
1. Be very pleasant and great to deal with
or.
2. Be very suspicious, demanding and quick to leave negs or neutrals.
She did not sound like a 1. to me.
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bunnicula
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posted on May 19, 2004 12:45:33 PM new
She probably didn't reply because she's in a state of shock or disbelief.  I've had newbies asks such naive questions myself. Upon being told "no" or "this is the way things are done" they went on to abide by my TOS and eBay's rules.
I don't know--to cancel & block someone for something they "might" do doesn't set right.
____________________
We are not afraid to entrust the American people with unpleasant facts, foreign ideas, alien philosophies, and competitive values. For a nation that is afraid to let its people judge the truth and falsehood in an open market is a nation that is afraid of its people. -- John F. Kennedy
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Roadsmith
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posted on May 19, 2004 12:52:37 PM new
I have a huge number of 0 feedback folks and also many with feedbacks below 5, this winter and spring, and never a problem. They always paid. Sometimes they were slow in responding to my EOA message but they always responded to my "second notice" EOA message.
They also seem to be more grateful for what they've won, and happier when it arrives. Not blase yet. (When I have the money in hand, and I'm leaving +feedback, I congratulate them for the sale and tell them they've done everything right and to keep up the good work--that they're the kind of buyers we sellers dream of having.)
Linda: I think I would have allowed that bidder's bid to stand. (If it had been a high-end collectible, though, I'd have had some worry over it.)
___________________________________
"If you keep your life and your house simple, there's more time to do what you like." --Gandhi
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fenix03
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posted on May 19, 2004 12:55:17 PM new
If I was brand new to an enviroment and asked a rather obvious question, as most people do when buying things, regarding a return policy and they sellers reply straight out of the gate was to refuse to sell their merchandise to me you can sure as hell bet I would not bother contacting them begging permission to please let me give them my hard earnned money.
That's one bidder that now knows she damn well better not ask a question until she's actually won the auction. I'm sure there are a few fellow sellers that will appreciate that lesson you just taught her.
~~~ • ~~~ • ~~~ • ~~~ • ~~~
If it's really "common" sense, why do so few people actually have it?
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lindajean
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posted on May 19, 2004 01:19:29 PM new
Gee folks, give me a break.
I just don't want the hassles. It was a postcard for Pete's sake! How could she not know she would want it by looking at it?
Stupid question, stupid bidder, and i don't need it.
Maybe she will go find your items and live happily ever after!
I have seen hundreds of Ebay sellers who state they won't even sell to anyone with less than 10 feedbacks.
While I think that is a bit much, I certainly don't need a bid from someone who can clearly see what my item looks like and then wants to know if they can return it once they actually have it if they didn't like it.
Anyway, to each his own and I'm just not in the mood to put up with it this week! I have a bounced check which I sent an email and the person gave me a long story about hospital and long-term illnesses (then why bid in the first place and certainly why pay). They then said they would send a money order replacement.
I told them they could just return the postcard and I would just relist it, but they insisted they wanted it.
18 days later I receive another check. Now, I already have bank fees on the first one I'm not going to cash this one...but I guess you all will tell me I am wrong there too...so I returned it and told them to keep the postcard and just consider it a gift!
Then, the person who said the check was lost and was irate that I filed a payment reminder through Ebay (they had not responded to my other emails)...I did calm them down and they "said" a new one was on the way.
And, then this one. I just don't need it that bad! If she had asked "if it is damaged in some way can I return it" I would have agreed. But, she clearly asked "if I don't like it when I receive it can I return it for a full refund".
I don't sell on approval! That's my right and my business.
I have seen people on this board cancel bids for a lot less!
[ edited by lindajean on May 19, 2004 01:24 PM ]
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stonecold613
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posted on May 19, 2004 01:31:07 PM new
No reply so think I guessed right!
No reply because you cancelled her bid and blocked her. Duh. I wouldn't bid again on any thing of yours if you cancelled my bid.
I have seen people on this board cancel bids for a lot less!
Actually, this is the poorest reason I have seen in a very, very long time.
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ArtNouveau
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posted on May 19, 2004 01:57:42 PM new
This person was clearly responsible for your lost and bounced checks and you have every right to be angry with her. In fact, you seem angry at the world.
Jeeze, cool down, it was neither a naïve nor stupid question. It was just an inquiry -- and a politely worded fair one at that. Did you really read a bad attitude into it? Either she misread your return policy or you don’t state one. What’s the big deal?
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ladyjewels2000
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posted on May 19, 2004 03:29:16 PM new
My best customer in the last 3 months was a newbie who asked what some may think to be a dumb question. I explain how it worked to her and she bid and won that item along with about 3 more items. All expense $100.00 plus items.
I think she checks my auctions first before she goes looking for something to buy. She's an appraiser so she know the real thing when she see it and trust me now. It works for me!!!
I can't say all of them are so great?
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lindajean
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posted on May 19, 2004 04:39:39 PM new
Mad at the world?
Not hardly...not even mad at anyone.
I just have a pretty good feel for trouble and that one sounded like trouble to me.
Anyway, I probably just need a break. we all do sometimes.
My daughter's upcoming wedding is about to get the best of me so I probably won't list much anyway until after July 17th.
She is getting married at Shaver Lake, California and planning a wedding some 600 miles from where we live and the bride and groom being 700 miles from there and from us is a challenge to say the least.
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micmic66
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posted on May 19, 2004 04:55:34 PM new
Without newbies there can no growth. Were you a "0" once??? I welcome new bidders and look forward to giving them a nice warm "1st" feedback with a nice "welcome to ebay" sort of positive.
Your method of handling the question was rude and unnecessary in my opinion...
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cblev65252
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posted on May 19, 2004 04:55:54 PM new
Here's my latest newbie:
http://cgi2.ebay.com/aw-cgi/eBayISAPI.dll?ViewFeedback&userid=pinkfan4415&ssPageName=STRK:MESO:UFS
I have still have another one to leave a neg for. All-in-all, 99.5% of my newbies have paid quickly. .3% never respond to my EOA. They just send a check or money order. .2% are deadbeats.
Cheryl
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jake
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posted on May 19, 2004 08:23:10 PM new
I agree with you lindajean. Sounds like someone I wouldn't want to deal with either. I'm finding lately that most of the newbies never pay or respond to anything...just a waste of my time and money.
Problem is there are too many sellers that let bidders return stuff for any reason. Heck, this is not a retail store. If they want returns, try paying a real retail price instead of a sub-wholesale ebay price.
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sparkz
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posted on May 19, 2004 08:36:28 PM new
Lindajean...They're all jealous because you get to go to Shaver Lake in July  I couldn't think of many other places I'd rather be that time of year.
A $75.00 solid state device will always blow first to protect a 25 cent fuse ~ Murphy's Law
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mcjane
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posted on May 19, 2004 09:34:32 PM new
[b]
Problem is there are too many sellers that let bidders return stuff for any reason. Heck, this is not a retail store. If they want returns, try paying a real retail price instead of a sub-wholesale ebay price[/b]
Your right jake.
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lindajean
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posted on May 19, 2004 09:50:35 PM new
Sparkz: We actually get to go there June 12th to check it out. I've never been, but that is where my daughter decided she was in love with her soon to be husband (three years ago) and she has her heart set on getting married at the little chapel up there.
Thanks for those who agree we are not offering things on an approval basis. I was beginning to feel like a monster or somthing, and I really am a very nice person who is pretty easy going as a rule
That one just caught me at a bad moment and I didn't want to deal with it. I think if it had been a genuine question she would have either sent the email before she placed her bid or sent it right after the bid. Not two days later after she had had time to think it all over.
I am looking forward to the wedding. And the trips to Shaver Lake
[ edited by lindajean on May 19, 2004 09:53 PM ]
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fluffythewondercat
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posted on May 19, 2004 09:56:40 PM new
I'm with lindajean. Anyone whose head is in the "can I return it?" space is not someone I want as a bidder.
There's unfamiliarity with eBay, and then there's "oh, eBay's just like a department store, right?"
--
R.I.P. Tony Randall, 1920 - 2004
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sparkz
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posted on May 19, 2004 10:31:05 PM new
Lindajean...This thread is just the first of many that will follow concerning this type of situation. A mentality amongst buyers is being cultivated because many sellers are attempting to compete with Wallyworld by putting up a bunch of new stuff and offering "satisfaction guaranteed or your money refunded" provisions to their TOS. As long as Ebay allows new and used items to be co-mingled on the same site, it will only get worse.
Be advised that when you go to Shaver Lake in June, there is a strict dress code in effect once you exit the chapel. It consists of shorts, a t-shirt, tennis shoes, a fishing pole and lawn chair and a cold 6 pack. Any public exhibition of stress or anxiety will result in your arrest. The penalty for conviction is a 2 week confinement to the immediate area until all symptons disappear. And every Friday night, a bunch of locals go down to the valley, corral an NPB and drag him back up the hill. At noon Saturday, they feed him/her to the fish
A $75.00 solid state device will always blow first to protect a 25 cent fuse ~ Murphy's Law
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