ladyjewels2000
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posted on June 3, 2004 03:20:29 PM new
I recently listed an item and was 100% wrong about what it was - well 75% as I had the maker correct. lol
I gave a refund for the item as well as shipping both ways.
The price was over $200.00 and I would like to file for a FVF - Do I have to do the NPB alert or can I go directly to the FVF?
Will this give the buyer a bad mark - it shouldn't but I don't want to find out too late that it did.
Anyone know what I should do?
Thanks
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alldings
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posted on June 3, 2004 03:46:57 PM new
Your bidder did pay you!!! So filing an NPB on them to recover FVF seems unfair, wrong, and,unethical.
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ladyjewels2000
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posted on June 3, 2004 03:56:31 PM new
I don't want to hurt the bidder and won't do anything that will hurt him but why should ebay get fees for something that didn't really sell??
I think calling me "unfair, wrong, and unethical" is just a tad harsh as that's why I came to this board - for help!!!
Besides there is a "Seller & Buyer mutually agreed not to complete" Which is what I would file?
[ edited by ladyjewels2000 on Jun 3, 2004 03:59 PM ]
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OhMsLucy
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posted on June 3, 2004 03:57:05 PM new
I think there's something in the FVF credit process that deals with refunds. Take a look at the eBay site map. You can probably find it there.
Edited to add: I think Alldings post was uncalled for.
Lucy
[ edited by OhMsLucy on Jun 3, 2004 03:58 PM ]
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ladyjewels2000
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posted on June 3, 2004 04:04:01 PM new
Thanks Lucy
I edited and added what I think it is that needs to be filed but I have never used it.
I am still working with the buyer to find the type of item he collects and I think he will understand my wanting a credit. But I would really like to be able to tell him that it will do him no harm if I file.
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dadofstickboy
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posted on June 3, 2004 04:07:38 PM new
When doing the NPB, use Mutual ending as reason.
Instant refund credit, no bad marks!
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myoldtoy
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posted on June 3, 2004 04:11:43 PM new
lady:
just for the of it, look at this:
http://pages.ebay.com/help/sell/credits.html
nbr. 3....Full credit/"high bidder/buyer returned the item and you issued a refund.
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myoldtoy
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ladyjewels2000
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posted on June 3, 2004 04:32:52 PM new
Thanks dadofstickboy
That's what I needed to know.
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dacreson
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posted on June 3, 2004 04:39:09 PM new
Hello,
You posted so here is my take.
You made the error (as we all do occasionally), so you really should take your lumps and re list correctly. Try to learn from the experience. we are not perfect but sometimes we also get in a hurry etc.
Ebay made no mistake nor did your buyer and you are lucky you didn't get a negative but if the friendly buyer receives ANYTHING you may. So take your lumps and move on.
David
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OhMsLucy
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posted on June 3, 2004 05:05:48 PM new
P.S. When all's said and done and your FVF has been issued, I think your buyer should get a BIG FAT POSITIVE for being understanding of the mistake you made in the listing.
I recently had a package go missing. She didn't ask but I refunded her money because she'd been waiting way too long for her item. She left me a positive "Very, very good to work with."
JMHO
Lucy
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bob9585
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posted on June 3, 2004 05:07:36 PM new
A pound of flesh- you erred, therefore you should PAY!!
Horsehockey- ebay has a "mutual agreement
cancellation" category in FVF for a reason - use it.
Buyer will get no ramifications, neither will seller. The few times I've done this I've received positives for handling it in a friendly manner- or letting them off the hook, depending on how you look at it.
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sparkz
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posted on June 3, 2004 06:53:43 PM new
Before you file the mutual agreement request, email the buyer and tell him that Ebay will be sending him an email that will request he verify that this was indeed a mutually agreed upon decision not to complete the transaction and not a ploy by a shady seller to get his fees back. Assure him it is a routine accounting proceedure and will not show on the records of either of you. Don't let him receive that email from Ebay out of the clear blue sky. That option for a FVF refund was put there for a very good reason and you will be using it for it's intended purpose. You don't have to eat anything in the way of fees or feel bad for making an honest mistake.
A $75.00 solid state device will always blow first to protect a 25 cent fuse ~ Murphy's Law
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ladyjewels2000
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posted on June 3, 2004 07:01:18 PM new
WOW tough crowd!!!
Thank you bob9585 for saying what I was thinking. I'm sure I can explain it to the bidder so he will understand what I'm doing.
sparkz
That's a great way to put it. I think I can work it out so thanks for the help everyone (well almost everyone)
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