posted on June 30, 2004 08:46:56 PM new
1 year internet provider contract...22 days ago,,,Seems this is the ONLY place I can come to and it works except that I have to hit reply,,,,,just to see, THIS PAGE CANNOT BE DISPLAYED....THIS PAGE CANNOT BE DISPLAYED, THIS PAGE CANNOT BE DISPLAYED.....BACK AND FORTH, Back and forth,,,,THEN,,,,,finally,,,you see what I said,,,,
Anyway,,,,,,got my bank involved today with this WORTHLESS nightmare DSLextreme.com. provider....
For those who believe you can just tell the bank to STOP accepting debits on your CC because you are not happy,,,,,NOPE.....
AH,,,,My credit card was stolen!! lost,etc. NOPE,,,,,,,,,,,Federal Laws Protect,,,,,,,the Cons,,,,,,you can ONLY Dispute,,,,,,the charges,,,,,but they STILL keep coming.......$24.95 per month, wheather the service WORKS or NOT.......
Millions are being Ripped by providers that do not or know not what to do to make their services WORK.......e mail,,,,slow speeds,,,errors, links, this page cannot be displayeds,,,,,freeze ups,,,, and on and on and ons...........Those who know,,,,,elevator music for boring looooooooong times..........to finally get a rep.......
Well,,,,, We are here 24/7 to help you, all you have to do is Call,,,,,if it takes us the whole term of the contract to FIX the problems,,,, No problem,,,,,As we said in our contract, we are here for you,,,NO matter HOW long it takes,,,,,once the year is up, you are free to go , but one day prior to contracts end YOU will pay a $250.00 early termination fee.......
posted on June 30, 2004 09:07:37 PM new
Jack...Ya gotta think like they do. Burn that credit card up. Call the credit card company, not the bank, and report it lost. Screw the bank. They have nothing to do with that credit card except their logo appears on your monthly statement and they collect a % from Mastercard or Visa every time you use it. Tell the cc company to issue you a new one. In three days you will have a new card with a different account number. Been there, done that and have the T shirt. If this is a DSL service, it's likely connected with a telephone company. Send a check for the monthly fees to the California Public Utilities Commission, to hold in escrow until they can resolve the dispute. Make a formal complaint that you are being charged for a service that is not being provided. They can't penalize you for non-payment or for filing the complaint. Even if the PUC were to find in their favor, you still have the option of filing in small claims court for recovery of all fees you have paid. If they're gonna try to screw you out of your money, make 'em work for it and earn every dime they get.
A $75.00 solid state device will always blow first to protect a 25 cent fuse ~ Murphy's Law
posted on June 30, 2004 09:36:36 PM new
Damx Sparkz, you really hit that on the nail. Jack, I feel for you. Where did you find this lump of dog poop? Can you get Verizon DSL in your area? I have been with them for almost a year & they have treated me great. There is no single ISP that is perfect, but Verizon really tries.
posted on June 30, 2004 09:36:58 PM new
Sparkz,,,,,in other words keep pushing up to the chain of Command? hahahaha. Thanks!
Yesterday,,,,,I spotted two 14 foot enclosed box trucks,,,,I just KNEW they were no longer wanted,,,or used by two different and seperate unrelated Companies,, I have an @y@.. for these,,,,,,dusty,,,,cob webs,,,not moved in months,,,, but perfect! 92....and an 89,,,,Ford Diesel,,,,,,and GMC,,,,gasser....I get license plate numbers,,,go to Cal. DMV.....stand in line,,,,,Sorry we cannot give YOU any info.. Rights of privacy rules apply,,(and says I MUST bring the owners to the DMV to do all the info checks,,,hahahahaha),,,,hmmmmm,,,,,I turn around ,,,,,walk and do an about face,,,,,right back in line,,,,,,could I speak to YOUR super?......go to window One,,,,,,I do,,,,,,right back in line,,,,,,she with NO hesitation hands me a ticket number,,,I am Soooooooooo sorry sir,,,
yeah right, she's So,,,,sorry,,,She KNOWS she screwd up....An hour later,,waiting,I got the info.........no back fees due on either truck as they both filed NON ops.....Why does the State hire these non thinking idiots? and then place them as the greeter at the FRONT Door?????
In other words,,,,just keep pounding on the doors till you pound on the RIGHT ONE........thanks sparkz........
posted on June 30, 2004 10:02:41 PM new
Jack...You don't have to knock on the door. Kick the damn thing down and start pounding on that bureaucrats desk. One thing I can guarantee, the minute you send that first payment to the PUC along with your complaint in the same envelope, and a copy of the complaint to the company, one of two things will happen. There will be a crew over at your house the next day and they will have your system working flawlessly, or they will offer to let you terminate the contract early, without penalty if you withdraw the complaint. I was regulated by the PUC for 40 years and the last thing they want is a compliance inspector in their office to investigate a complaint. They always go on a fishing expedition while they're there and usually uncover enough unrelated violations to rake in a few thousand bucks in fines.
A $75.00 solid state device will always blow first to protect a 25 cent fuse ~ Murphy's Law
posted on July 1, 2004 04:44:37 AM new
JACK,
IS YOUR BANK THE ISSUER OF YOUR CARD??
is the card a debit card linked to your bank account??
-sig file -------we eat to live,not live to eat.
Benjamin Franklin
Is the CC your bank debit card? If so, you can close your bank account and go elsewhere. I've done that. You bank also owes you support and good customer service when you need it. Most banks just aren't concerned with their customers anymore. It's a business like anything else. I'm in the process of switching banks, yet again. Someday I'll find one where the tellers and CSRs actually know what they are doing and can actually count past 100. Also forget CC companies helping you out. You have to take matters into your own hands. Raise a big enough stink and you'll probably get somewhere. Be nice, polite, and pleading - you get nowhere. Trust me, even crying doesn't help anymore. LOL!!!!
I have SBC-Yahoo. We switched from Adelphia cable Internet. Couldn't be happier. For $89 per month we get Dish TV, DSL, our phone service and 6 hours of long distance every month. Before that, we were paying $115 to Adelphia for Internet and cable service and then having to pay our phone bill on top of it all. We went from $155 per month down to $89. The only thing I've noticed is that the Dish tends to go out more in a storm than cable. But, who has time to pay that much attention to the TV anyway?
Good luck to you! You have some great suggestions here. In fact, I have saved some of them - just in case.
EDITED TO ADD: If you are not getting the service as stated in your contract, they are in breach of that contract. The contract will become null and void.
Cheryl
[ edited by cblev65252 on Jul 1, 2004 05:14 AM ]
posted on July 1, 2004 06:07:26 AM new
Sounds like a debit card being used, a regular cc when reported lost does not allow anymore charges on that account.
However, sparkz is correct, you need to get them involved to support you.
