posted on November 30, 2004 09:26:21 AM new
When sending my packages they all have eDC whether First Class or Priority. What I want to know has anyone sent a First Class eDC package without insurance that was never received by the buyer but yet eDC said it was delivered?
I sent a package out 11/20/04 with eDC and no insurance. Buyer opted not to it. It arrived and was delivered 11/24/04 at 4:12. Now I know I am not responsible to reimburse this person, but can the postman leave that package in an unlocked mailbox or does he have to take it back to the post office and deliver it when someone is home?
_________________
To Quote John Kerry in his concession speech. "But in an american election, there are no losers, because whether or not our candidates are successful, the next morning we all wake up as Americans
posted on November 30, 2004 09:39:53 AM new
They can just leave it where ever the person normally receives their mail. Unlocked boxes are quite common out here in farm land. Could aalso be a mis-delivery.
Kevin
posted on November 30, 2004 10:14:03 AM new
This does happen, and I think what is the usual problem here is probably theft - Packages left at doors, or common areas of an apartment complex, or an unsecure mailbox. I don't consider it my responsibility if the package shows as delivered. I tell my customers they should contact their local post office and delivery person to find out what is going on, but I can't be responsible for a possible theft from their address (of course, it could be a fraud attempt as well, because many times after I give the delivery confirmation info, I get an email back saying that a roommate had the package, etc...yeah, sure!)
Then check the time it was delivered to your home. What I would do is ask your postman if he knows anything about it. It is in a large 8 x 10 dark yellow clasp envelope. If you were not home at the time and if he left it could someone have taken it out of your mailbox? If by chance the postman didn't leave it at your house there is a possibility that it is back at your local post office and he will try and deliver it again and then I think if it is undeliverable it will come back to me. All my items go out with delivery confirmation so that I can keep track of them. Please keep me posted.
This is her/him response.
Thanks for your response. We never received the item. With a tracking number, does someone have to sign for the package???? I will check with the postman today regarding this package but it will be alot easier if someone had to sign for the package with a tracking number. Thank you.
Now I suppose the buyers would like delivery in person.. I think I did my part and the item was only $7.99 but by a designer that is highly desirable.
What would you do....
_________________
To Quote John Kerry in his concession speech. "But in an american election, there are no losers, because whether or not our candidates are successful, the next morning we all wake up as Americans
posted on November 30, 2004 11:35:16 AM new
What does yer TOS say?
I know, mine is too loooong, but it does cover just about all FUBARs and SNAFUs, including this one
In reality, I insure just about EVERYTHING! ENDICIA insurance is obly $0.60 & I charge $1.00 -- those who pay, sadly subsidize those who don't, but I end up not really paying anything to insure ALL packies...
In THIS case, I would advise him as follows:
1) USPS requires a 30 day wait before initiating a trace.
2) After the mandatory 30 days, you will begin the USPS trace.
3) Please email me if the item shows!
4) Even if you had INSURED the item, there would still be the 30 wait...
posted on November 30, 2004 02:21:15 PM new
The same thing has happened to me many times, and on the day of shipping I give them the tracking number, then they contact me saying they never received it, so I go into the USPS and copy the information showing that it was delivered and the time.
Then I tell them to check outside real good, and also check with family members. I don't take responsibility for an item that showed it was delivered.
That is the reason for tracking, now its at his end that the problem happened, your not responsible for what might happen when the package is left at the door.
One of my customers didn't find her package till the snow disappeared, she said, the wind must have blown it under the bush they never thought to look there.
posted on November 30, 2004 02:27:50 PM new
I can't count all the people who have not received their package, but find out after I send the DC info with date of delivery that their husband, kid, Grandma or neighbor actually got the package a week ago and didn't say anything about it.
Be kind. Everyone is fighting their own secret battles.
...Author Unknown
posted on November 30, 2004 02:32:40 PM new
This is all my TOS says, but when I send an invoice I always offer optional insurance for $1.30
"U.S.Buyer to pay S/H $2.25. As always shipping will be combined if you should bid."
When I went to the post office today and asked the postal clerk about what happened and he said once the eDC says it was delivered it is their problem on their end and your responsibility is done.
Now they did not know I had Delivery confirmation on this package so maybe it will now show up after I sent them the eDC number and the USPS website to enter the number.
_________________
To Quote John Kerry in his concession speech. "But in an american election, there are no losers, because whether or not our candidates are successful, the next morning we all wake up as Americans
I think I did my part and the item was only $7.99 but by a designer that is highly desirable.
