posted on January 12, 2005 01:25:51 PM new
I have been watching these threads for a long time, and finally got one of these love letters myself. The funds were frozen in my account without warning, while my wife was grocery shopping with the paypal card (DOH).
I am posting for the benefit of anyone who may get one someday, it's alot easier when you know what to expect.
Here is what one looks like:
--------------------------------
Dear My Name,
We regret to inform you that you received funds from an account with reports of fraudulent bank account use. The transaction listed below is under review.
To help in our investigation, please reply with the following information
within 7 calendar days:
1. The item that was purchased and the value of the item.
2. The name and address given to you by the buyer.
3. Whether or not the purchase has been shipped. (If you have not yet sent
the purchase, please do not proceed with the exchange.)
4. If already shipped, please provide the company used, date of shipment,
and tracking number, so that PayPal can verify the shipment and delivery
online. (For transactions of $250.00 USD or more, you must provide a
proof-of-receipt in the form of a signature from the buyer.)
5. Details of any other payments you sent or received that were related to
the above transaction.
6. Your day and evening phone numbers.
We would like to obtain as much information as possible about the above
transaction, including any email correspondence between you and the buyer,
in order to expedite this investigation. Solving fraudulent cases helps us
continue to offer PayPal as a secure and cost-effective payment service.
Thank you for your cooperation and assistance.
Thank you for using PayPal!
The PayPal Team
--------------------------------
I sent them a very friendly reply right away, supplying all information. Within a couple hours I had my funds unfroze.
Not too bad of service in my opinion. A minor inconvenience for the privilege of doing business worldwide from the chair by my computer.
Advice: Always get tracking a tracking number if you there is even a chance the sale could go bad.
ALWAYS ALWAYS ALWAYS get signature confirmation on items that go for $250 or more.
Keep your records files neatly. This one that hit me was from back in November.
I would say a seller is 99.99% safe if they just get the tracking number and sig confirmation. PayPal is not the monster some make it out to be. I chose to be grateful for the opportunities available to me.
posted on January 12, 2005 01:40:14 PM new
PayPal's email to me:
Dear Mr Winner,
Thank you for your prompt reply to our request for additional information
concerning this transaction.
We have reviewed the transaction in question, along with the information
you have provided, and have determined that the transaction does qualify
for the PayPal Seller Protection Policy. We have cancelled the temporary
hold placed on these funds and they are once again available in your PayPal
account balance.
Your cooperation and patience is appreciated. Thank you for choosing PayPal
as your online payment provider.
If you have any further questions, please feel free to contact us again.
Sincerely,
Erica
PayPal Chargeback Division
PayPal, an eBay Company
posted on January 12, 2005 03:38:00 PM new
I also received a similar e-mail from Paypal today for an item that I had sold on Ebay. It was also resolved quickly when I e-mailed Paypal the info they wanted because I had mailed the package to the Paypal confirmed address. That is what is important-mailing to confirmed addresses.
