posted on May 7, 2005 07:26:49 PM new
Here are the emails so far regarding the shipping. This was a new in box scale.
Buyer: I assume you will be paying the shipping back on the defective scale?
Seller: I do not pay shipping back for a product since I have to pay twice already to send the replacement. I will be lossing money to start with and will not loss even more. If you want to take it up with the manufacturer then you can contact them and they may send you a replacement scale. I will send a replacement once I get this one back. If you want to try and not pay for the products retrun shipment then you can call 800-GOFEDEX and ask for a call tag on a damaged product. You will need to prepare the product and all shipping materials and they will inspect them and return them to me. Since the item was new and was packaged properly they generally will take item as damaged in shipment which I can file a claim on. The choice is yours - the second way may cause a slight delay in the refund as I will have to see if they process the claim or not. The first way you will get a full refund one the 2nd purchase the day I get the old scale back.
[ edited by whatnot3 on May 7, 2005 07:28 PM ]
posted on May 7, 2005 07:32:59 PM new
Oh my gawd, whatnot, THAT'S customer service ?
Why would any buyer want to wade through that maze?
Just have him return it and refund his money including return postage. It was defective....the buyer shouldn't have to pay extra for "defective".
posted on May 7, 2005 07:38:30 PM new
It is the seller's responsibility to immediately file a claim as soon as the buyer notifies them of the damage. The seller requests the call tag and pickup and inspection, not the buyer. The seller should immediately send a full refund, including shipping, as soon as FedEx makes the pickup. The buyer should not have to wait to see if FedEx approves the claim. He purchased a functioning scale and paid the agreed upon shipping. It's your responsibility to give him what he paid for, nothing more or nothing less. The hassle between you, FedEx and the manufacturer concerning responsibility for the defective scale should not involve the buyer.
A $75.00 solid state device will always blow first to protect a 25 cent fuse ~ Murphy's Law
posted on May 7, 2005 08:08:25 PM new
This is precisely why I tend not to buy very much on ebay, running into a seller like this. Of course, they should have purchased the scale from tomwii, they would be happy like I am with my purchase!
When I do buy, especially if it is someone I don't know, I want to use a credit card, or a paypal transaction funded with a credit card. This way, if I get something defective, I simply only have to file a dispute on the transaction, and the money comes back to me.
My policy is that if the item if defective, I pay for shipping back and a full refund, or shipping a new product. If I were a buyer, I would not bid on an auction where it is specified I pay for shipping back if something doesn't work, and won't pay for it if it isn't specified.
posted on May 7, 2005 09:13:15 PM new
I could pay return shipping a couple times at those prices and still be ahead. He sells the same scale but it is almost $40 more including shipping.
posted on May 7, 2005 09:46:07 PM new
Probably the reason he charges $40.00 more is that his customer service policy makes his scales a better buy, even if they are the same make and model. It's the difference between a merchandise peddler on the corner and a professional businessman who goes the extra distance to take care of his customers.
A $75.00 solid state device will always blow first to protect a 25 cent fuse ~ Murphy's Law
posted on May 7, 2005 10:06:50 PM new
More likely, his costs are higher because he drop ships. The person I bought the scale from has them in stock and probably buys in bulk and gets a better price.
I didn't buy the cheapest one either. Some other sellers had them for about $5 less. I bought it from this person because I needed it this week and they were the only ones that could get it here this week.
I am not going to call FedEx either because it wasn't damaged in shipping. As far as I am concerned, that is just plain fraud.
posted on May 7, 2005 10:26:46 PM new
Then you are the buyer, and not the seller? Re-read my first post. It is the seller's responsibility to get the call tag number and file the claim. The buyer cannot file a claim with FedEx. It would be a wasted phone call on your part because only the shipper (seller) can file the claim, and he has to have a call tag number to do it. Sounds like a seller not familiar with the policies of the carrier he uses. It's totally different than filing a claim with the Post Office. And yes, if FedEx approves the claim and accepts responsibility, they will refund shipping charges to the seller.
A $75.00 solid state device will always blow first to protect a 25 cent fuse ~ Murphy's Law
posted on May 7, 2005 10:56:57 PM new
Don't let the filing of a claim concern you. You will not be involved in the process, and you cannot prevent him from comitting fraud at his end. Your only obligation is to repackage the scale, using the same packing materials and carton it arrived in and leave it sitting on your front door step on the day you are told so the FedEx driver can pick it up and take it in for inspection. If he is an ethical seller, he will fire off a refund as soon as he checks his tracking screen and sees that the scale is back in the possession of FedEx. If he's not an ethical seller, or is plain stupid, then you're screwed.
A $75.00 solid state device will always blow first to protect a 25 cent fuse ~ Murphy's Law
posted on May 8, 2005 04:23:09 AM new
I can't believe this seller! I've lost money on an item before that arrived defective. It's the cost of doing business. Good customer service is key to your survival on eBay.
BTW, I'd take Sparkz' advice. The seller will get into trouble for fraud, not you. Maybe he needs to learn a lesson the hard way.
posted on May 8, 2005 05:36:44 AM new
just curious...there wasnt any dog pee on that scale was there??<snicker>
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Baseball season has started,but they have it all wrong.3 strikes and you're out,4 balls you walk.I can tell you right now a man with 4 balls could not possibly walk
SCALES & BALANCES have been a lot of FUN for Ralphie & I over the past 18mos, but they have their own set of problems that rarely do not make for easy customer "happiness" --
I'm amazed that these delicate instruments survive FEDEX & UPS "handling" -- out of around 1500 shipped, only approximately THREE have been truly "DOA" --
Most of the time, a simple check of batteries or calibration can save a whole bunch of nastiness:
1) CALIBRATION: quality scales allow for USER calibration. Most need to be re-calibrated after jouncing around, or substituting as a football with the UPS driver! Are the in-accurate readings steady, or do they "creep" up or down? "Creeping" usually indicates a defective scale, whereas a steady, yet in-accurate reading usually indicates a need for re-calibration.
2) BATTERIES: or defective AC ADAPTER are the most common cause of SCALE failure! REPLACE THE SUPPLIED BATTERIES WITH FRESH BATTERIES!
You would be amazed how often this simple remedy solves everything!
3) TEMPERATURE -- modern load-cells are extremely sensitive to TEMP! Allow the unit to attain room temperature for 12 HOURS before first use!
4) MAGNETIC FIELDS: keep yer (active)cell phone, etc, AWAY from the unit!
5) RTFM: Oi! I could tell some stories that make Ralphie grind his teeth!
Like the guy who complained about all the "scratches" and "murkiness" over his "new" scale! HOW DARE I SELL A USED SCALE??? He calmed down after I instructed him how to remove the protective plastic film covering the unit
"I'm going to spend a lot of time on Social Security. I enjoy it. I enjoy taking on the issue. I guess, it's the Mother in me."—Guess Who? Washington D.C., April 14, 2005
posted on May 8, 2005 07:37:04 AM new
whatnot,
how did your bidder pay you?
If he complains to paypal and get no satisfaction,he can file chargeback with his cc issuer and tell them you wont take the item back.
If he wins,he gets to keep the scale,get his money back from paypal and you will get slapped with a ten dollars chargeback fee.
-sig file -------
Eat grass,kick ass,never go belly up!
posted on May 8, 2005 08:34:39 AM new
thanks,agate18.
well,whatnot3-
you bot it on ebay from an individual seller not BESTBUY or Neiman Marcus or Walmart,you take your chances!!
-sig file -------
Eat grass,kick ass,never go belly up!
posted on May 8, 2005 12:08:31 PM new
Tomwiii,
I just sent you an email through ebay. Feel free to just delete it if you don't want to answer.
Here is the latest email from the seller.
As mentioned in the auction - shipping and handling is not refundable. Like i also mentioned - you can deal with the manufacturer since it was a defect and it was a problem from them not me. Thanks
posted on May 8, 2005 01:00:51 PM new
deal with the manufacturer??
so shall we all bypass BESTBUY,SAKS,NEIMAN MARCUS,your local Chevy,Honda,Toyota dealers and go straight to GM,F,Honda etc????
and what if GM,F etc refer us to the UAW after all the factory workers are unionised??
and what if UAW refers us to the suppliers such as Canadian based MAGNA INTL or Lears or Delphi?
and what if these suppliers refer us to Shanghai machinery group in Shanghai,China??
and what about the local pubs,Chinese carryout and pizza delivery joints for putting too much MSG or psychedelic mushroom in their food ??
where does it end??
-sig file -------
Eat grass,kick ass,never go belly up!
posted on May 8, 2005 01:19:16 PM new
What would happen if I write "refused" on the label and give it to the FedEx guy tomorrow? It would be funny if they send it back to him and then charge his account. I think I will call my FedEx driver in the morning and see if he can take it like that.
posted on May 8, 2005 01:28:49 PM new
how is the condition of this scale described on item description page?
new can be mint in box,or returns or remanufactured or sample??
Square trade is worthless,Paypal could be worthless too since it only deals with item not delivered or item SIGNIFICANTLY NOT AS DESCRIBED.
Your only recourse would be your credit card issuer if you paid with a credit card,tell them that you try to return the item but the seller asked you to deal direct with the manufacturer.
If you win the chargeback,either she would lose or paypal seller protection kicks in and eat the loss and you will get to keep the defective scale.
-sig file -------
Eat grass,kick ass,never go belly up!
posted on May 8, 2005 01:49:17 PM new
they have a lot more on ebay-
do they all belong to the same seller?
I dont know if you can open the package,reseal it and marked 'refused' and the fed exp driver will accept it??
I know with USPS,you have to refuse it on the spot or you can accept it,dont open it and marked refused and give it to your mail man.Once you open it,you have to pay shipping.
-sig file -------
Eat grass,kick ass,never go belly up!
posted on May 9, 2005 08:12:10 AM newI dont know if you can open the package,reseal it and marked 'refused' and the fed exp driver will accept it??
Technically, you won't be able to open it until you sign for it. Some times you can sweet talk the drivers, but most of the time, you either have to accept it or refuse it first.
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Alive in 2005
[ edited by dblfugger9 on May 8, 2005 06:06 AM ]