posted on May 20, 2011 07:42:14 AM new
I am having trouble with the ebay template under the second line on the shipping area. I put in shipping under the first class USPS mail (I have been on vendio for 11 years) say for $4.00, and when the item launches, it gives em free shipping. Does anyone know why this is doing this? I put the same info under parcel post, and it works fine. Same for priority mail, just the second line of the template under USPS first class mail.
Could you please let us know one of the listing numbers where this problem happened, so that we can take a look? It is difficult to say for sure without being able to look at one of the problem listings.
posted on May 25, 2011 07:06:03 PM new
370511452246 This just closed today, and I checked the listing and it gave free shipping. This is not the first time, this has been happening regularly, costing me $5-$7 each time.
I just listed auction 370513672271 and it did it AGAIN tonight.
Thank you for the additional information. The problem is with an optional check box, which it looks like you might have checked by accident. You may locate this box from the Vendio listing form just above the "eBay Return Policy details" section and just below the "eBay Shipping and Payment Details". The box is labeled "Offer free shipping with the first eBay-supported carrier", and when checked it will give free shipping to the first shipping option, regardless of what you have entered in the "Shipping Carriers" section. Please be sure to uncheck this box, and let us know should you continue to have trouble with this.
posted on May 26, 2011 03:59:40 PM new
Another one of those "dumb" ideas, as well as poor placement. Any changes to an ebay template should be a special color so we know where the changes are, common sense tells you to do that. some programmers and designers seem to live in a world of their own.
Thank you for your quick attention to this problem. I have found the stupid box and have fixed it. This could be presented as an alternate just above the cost section for shipping, not buried somewhere else and does not tell you it is a prime instruction.
Not your fault, looks like the usual ebay user vicious layouts, but cost me $70 in lost shipping.
