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 shagmidmod
  		posted on April 10, 2013 05:36:00 PM new
I had a buyer purchase something and pay for it. Now they want to "exchange it for something else".

So, I issued a refund via Paypal and send them instructions to purchase the other item. I went to what used to be "resolve a problem", but it is not there. I went to the transaction page and it reads, "No Final Credit Given" below the payment date fields.

I see no way to open a cancellation request to get a refund. Am I missing something???


 
 lostmymojo
  		posted on April 10, 2013 07:15:38 PM new
Go to my ebay and find resolve a problem and it will prompt you to find the item.

 
 neglus
  		posted on April 11, 2013 05:14:44 AM new
I don't think you can do "exchanges". If you cancel a transaction, you refund. If buyer wants to buy something else, they pay for it.
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http://www.moodymommy.com
 
 lostmymojo
  		posted on April 11, 2013 06:43:21 AM new
I think it is now automatic,if you refund via paypal,Ebay fee will be reversed?

 
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