posted on October 6, 2000 01:46:02 PM new
Damon,
I received the email below on 9/22/00. That is the only correspondence I have received from Paypal. Even though I have emailed them at the below address and several others over twenty times. I emailed them copies of the shipping documents. I have called the main number after having to have an attorney find it for me. (Why isn't the phone number displayed on your home page or contacts page or in some other easily accessible location - I think the answer is obvious.) My account is frozen. For over two weeks now I can not get to MY money even though it is much more than the $192.50 in question. This is for a transaction almost five months ago! Unbelievable! I don't know what I would have done if I wouldn't have stumbled onto this site.
This isn't the first time I have had problems with getting a response back from Paypal. There has been several times that I needed to get a hold of them. I have NEVER received a response back from them. Once a customer wired over $1000 to my account. Paypal showed it coming from her account but it didn't show it going into mine. Obviously we were both frantic about having that much money unaccounted for. We both emailed Paypal for over a week with NO (as in absolutely none) response. We finally figured it out on our own. The customer had accidentally left the period on the end of my email address.
I will appreciate any help you could give me - although I will NEVER use PayEnemy again.
We received a complaint from another PayPal user regarding
merchandise not received or received not-as-described. Under the
guidelines of our Buyer Protection Plan, your account has been
restricted until you provide us with proof of delivery (tracking
number) and the shipping company for the merchandise. Also, let
us know if the merchandise was insured. You may add any
additional comments if necessary. To expedite the process, please
include the dollar amount of the transaction at the beginning of
the subject header followed by your primary email address. Please
respond within 72 hours to [email protected]. We look
forward to your reply.
Please log on to www.PayPal.com <http://www.PayPal.com> and view
our Buyer Protection Guarantee in our Terms of Use. If there are
any further questions, please contact us at [email protected]
<mailto:[email protected]>.
Sincerely,
PayPal Account Review Department
PayPal, A Service of X.com
posted on October 6, 2000 02:24:20 PM new
dodge98ram:
Glad you did click the wrong button; PayPal's been clicking them for a long while.
Anyway, WOW!
A transaction date of 05-May-2000 and PayPal forwards the complaint to you on 22-September-2000. The little "days between calculator" says that 140 days.
What's the time limit imposed by credit card companies on chargebacks? 60 days?
Seems that PayPal has exposed their "verified sellers" to yet another substantial risk -- an infinite time limit on claims for non-delivery.
So what are the advantages of being a "verified seller" anyway?
[ edited by dimview on Oct 6, 2000 02:37 PM ]
