posted on October 10, 2000 06:48:20 AM new
Hi all:
Kinda have a dilemma and maybe you all can help.
See, I bought this widget thingie on eBay. Cost me $5.99 plus $2.00 for postage. The auction description said add another 85 cents for insurance, but hey, I'm cheap so I skipped that. Oh, yeah, almost forgot. I paid with PayPal.
Anyway, its been a few weeks and my thingie hasn't been delivered yet.
So what should I do?
(1) Submit a fraud complaint to eBay for non-delivery? They have a webpage that you type in the information and the seller will have to explain what happened. I've heard that if sellers get a few of these complaints they get kicked out of eBay.
I realize that I didn't pay for insurance because, like I said, I'm cheap. But this sure looks like a loophole.
(2) Submit a non-delivery complaint to PayPal? Gee, I just noticed that my seller is verified so I have that "buyer protection guarantee". That's means my seller is *required* to have proof-of-delivery for my thingie. But it costs money to get that and for a little more they could have paid for insurance on the thingie themselves, so they probably don't any proof.
I type out a non-delivery complaint, it looks like PayPal will see to it that I get a refund. This sure looks like another loophole.
And, oh my, I heard that PayPal will freeze the sellers entire account when I do submit that complaint. Imagine how that will disrupt my seller's business because they have thousands of items up for auction.
So tell me folks, what should a cheap guy like me do?
[ edited by dimview on Oct 10, 2000 06:50 AM ]
[ edited by dimview on Oct 10, 2000 06:53 AM ]
posted on October 10, 2000 08:05:35 AM new
"In a more civilized era people like you would only last until someone got tired of your whining and put a ball between your eyes at duel."
Personally, I'd just pop a cap in his azz, but that's just me.
Actually dimview has done me a great service...I actually have a "VERIFIED" Paypal user who hasn't contact me after many emails and a Paypal payment...and no shipment. He's kept me hanging for quite awhile...nice to know I can do the same thing for his bank account.
----
TRC
[ edited by TheRedCircle on Oct 10, 2000 08:15 AM ]
posted on October 10, 2000 08:24:39 AM new
macandjan:
"You sir are a troll."
I paid for a widget thingie, haven't received the widget thingie and am asking for advice on how to handle this situation. How is that "trolling"?
"If you are not a troll you are a trouble maker anyway."
eBAy and PayPal have created programs specifically for these types of situation. Why should I not take advantage of them?
"You have not contacted this seller because the joy of anticipating all the trouble you can cause is more important to you than actually getting your widget."
Unless you are precient you do not know whether I've e-mailed the seller? But if you need to know, I have twice e-mailed the seller within the past ten days.
"In a more civilized era people like you would only last until someone got tired of your whining and put a ball between your eyes at duel."
Talk about shooting the messenger because they don't like the message.
I will not be an apologist for online auction sites and online payment services. They have implemented these programs and promoted them as the ultimate protection for both buyers *and* sellers.
posted on October 10, 2000 08:45:23 AM new
Nobody's asking for you to be an apologist for anything.
All they're suggesting is that you actually contact the seller.
The fact that you don't state that you have, yet you seem to have a more-than-working knowledge of the "fraud" procedures on ebay and Paypal, lead the less gullible of us to suspect this is indeed a troll post.
posted on October 10, 2000 12:11:28 PM new
paypaldamon:
"The restriction occurs on a PayPal account and not a bank account (we have no right to do so).
The dollar amount for an account to be restricted is 250.00.
Submit a claim through the web site."
Yes, I realize that the restriction could only be applied to a PayPal account; I should have been more specific.
Is the $250 a threshold over which PayPal accounts are restricted? If so, I don't see it listed among the Policy Changes on the PayPal website.
And what is the effective date? dodge98ram has apparently had his account restricted in its entirety since 9/22 for a $192.50 transaction that was 140 days old.
posted on October 10, 2000 03:46:40 PM new
I don't think the poster is a troll. My interpretation (which may be wrong) is that the poster is playing devil's advocate as to the implications of the scenario he has provided.
posted on October 10, 2000 06:48:41 PM new
mlpear:
"I don't think the poster is a troll. My interpretation (which may be wrong) is that the poster is playing devil's advocate as to the implications of the scenario he has provided.
just my opinion."
You are correct, but this is also a real situation. The only differance is that I would not refer the matter to either eBay or PayPal because I alone elected not to pay for insurance on the widget thingie.
(I had been in contact with the seller and just last Friday it was located. Turned out that the label had fallen off the box at the small post office where they live. Widget thingie was labeled again and it arrived in today's mail. I have already left my seller positive feedback for the transaction.)
It does, however, illustrate that sellers who have elected to verify their accounts have agreed to obtain proof-of-delivery with every item they mail out. Verified sellers who fail to obtain proof-of-delivery for their packages are not covered under PayPal's "buyer protection guarantee" and thus have assumed the risk of having chargebacks and account restrictions.
They can display a little gold seal on their auctions, but what are the *real* advantages to being a verified seller?
