posted on June 5, 2001 02:34:14 PM new
Hi there...
We withdrew $52.51 from our PayPal to our bank account, but it appears the money has not shown up in our Bank Account yet. This was on May 25th. We sent an email to PayPal but only got a form letter back on how to file a complaint against a seller. What should we do? Thanks!
Withdrawals happen by counting business days. The 25th was a Friday and it probably did not get processed until the following Tuesday (Monday was a holiday). These transactions generally occur within 3-5 business days and I would expect it to clear tonight.
Please feel free to contact me if it does not clear by tomorrow.
posted on June 6, 2001 08:57:20 AM new
Here is a post yesterday from BarrySDCA:
BarrySDCA
posted on June 5, 2001 11:13:13 AM
--------------------------------------------------------------------------------
UPDATE: PROBLEM RESOLVED!
As promised, here is the update to my nightmare with Paypal. I received the following message from Paypal this morning:
<SNIP>
Thank you for contacting PayPal.
On several occasions we have requested documentation to verify your
identity and you have not complied. Your account will remain restricted
until we receive the requested documentation. Once we receive that
documentation we will review your account and lift the restriction.
If you have any further questions, please feel free to contact us again.
<END>
To which I immediately replied:
<START>
I believe this is the heart of the dispute. The documentation you are requesting is a clear invasion of my privacy and will not be forthcoming. However, in good faith, I will be happy to send you a copy of our business license and/or federal tax ID. Any further documentation is really a mute point as it has been past three months since you initially restricted the account.
If this is not acceptable, then I will continue to seek arbitration in accordance with my previous message to you. A copy is below for your records.
[my final demand and intention to go to arbitration can be found above in this message thread. I left it out so the message doesn’t get too long]
<END>
First, let me say that I did indeed have every intention of going to arbitration and our company attorney was already under instructions to prepare the case. However, not more than 10 minutes after sending in the reply, I ACTUALLY RECEIVED A TELEPHONE CALL from Brian Lopez. Mr. Lopez said he was from Paypal and inquired into our business. He asked for our web URL, which I provided.
Get this: He was checking out our web site while online. He actually asked where it said that we accept Paypal. Was he kidding??? There is absolutely no way in hell that this company will ever accept Paypal again.
Mr. Lopez took the information and said he would call back in an hour. He actually called back in less than an hour with news that the restriction had been lifted. I verified this by visiting the web site.
So while I can’t say if Damon was the catalyst here or if it was our intention to seek arbitration, but I can tell you this: don’t make any threats that you do not intend to keep. We were actively preparing to arbitrate this case, which Paypal clearly would have lost.
For those of you who are interested in arbitrating your case with Paypal, you should contact an attorney to resolve the issue. You can also find help via the American Arbitration Association (www.adr.org).
I will, of course, keep www.PaypalWarning.com online with horror stories from this company and helpful links to those who need it. Please keep the feedback coming and good luck.
Barry has hit it right on the head. Please respond per what you wrote yesterday, Barry. Thank you.
Can you please send me the applicable details (again) to [email protected]? I will follow-up with financial ops today. Have you checked with the receiving institution as well?
