posted on July 14, 2001 05:27:45 PM new
I have received an email from one of my customers wondering where her item is. After all, she says, she did pay me through paypal.
Well, guess what, she did not pay me through paypal, because I do not accept paypal.
additionally, I have that stated in my auctions in bold red letters. however the buyer missed it.
I also have my email blocked from receiving any email from paypal domain. I did this, because if someone does send you something unwanted through paypal, then you get repeated messages from paypal urging you to supply them with personal information that is NONE OF THEIR BUSINESS, in order for them to send you a check.
Now, Damon has claimed before on these threads that paypal does not send the email, that is a lie. because it comes from paypal's domain, not the payer's domain. With this domain blocked, the email bounces back to paypal. So I guess in effect, they have accepted this person's money under false pretenses. That is no surprise to me, and one of the reason's I refuse to deal with the likes of paypal.
I see others have posted in these threads that everyone can read paypal's TOS, and choose not to deal with them. Thereby they are not affected by paypal's ineptness and unconcerned attitude. NOT TRUE, obviously.
edited for spelling and typos
[ edited by jimhhow on Jul 14, 2001 05:29 PM ]
posted on July 15, 2001 07:53:17 AM new
Do you have a PayPal account? If you don't, then the money that this buyer sent to you is "in limbo." You should contact the buyer and explain that per your auction's terms of sale, you do not accept PayPal payments. Instruct the buyer that they should cancel their PayPal payment and remit their payment to you in a form that you accept.
However, if you do have a PayPal account that the buyer sent funds to, the funds are currently sitting in your account. Thus from the buyer's perspsective, they've already paid you. You could always send the money back to the buyer, and then email the buyer to let them know that PayPal payments are not accepted.
Regardless, you should change the email address on your PayPal account to something other than the address that you use for your auctions. In this way, buyers won't be able to send you unwanted PayPal payments.
- Dan
----------
This message has been modified from its original version. It has been formatted to fit your brain.
posted on July 15, 2001 11:56:30 AM new
HI.
No, I do not have a paypal account. The problem is that for almost a month, this buyer thinks she paid me. because, paypal tells her so, instaed of telling her that the email was returned or refused. I have it stated in my auctions, but the bidder missed it. I think paypal at least owes their subscribers the courtesy of informing them the email was undeliverable instaed of tieing up somebody's money under false pretenses. THe amount were are talking is small, but I don't think it would mater if it were $10.00, or $100.00. They still did not inform their customer that the "you got money" email was undeliverable. That is wrong on their part.
posted on July 15, 2001 04:34:34 PM new
Just as an FYI, when a PayPal member attempts to send funds to someone who is not a member, the following notice is displayed:<
This recipient is not yet registered. PayPal will send an email to the recipient explaining how to open an account and receive your transaction.
I personally do not believe this notifice is sufficient, as I believe it still leads unwary senders to believe that non-members can receive funds. But PayPal reps posting on the boards have said PayPal's position on this issue is that the notice is enough.
[ edited by Retired2late on Jul 15, 2001 04:35 PM ]
posted on July 15, 2001 05:21:08 PM new
Thanks for the FYI. I agree with you.
That seems like a somewhat dishonest way to try to force business upon persons who may not wish to do business that way. But then they can always make a little interest on the float in the meantime, so I guess they see a benefit in misinforming people that way.
posted on July 15, 2001 05:36:44 PM new
> That seems like a somewhat dishonest way to try to force business upon persons
> who may not wish to do business that way.
Well, if you haven't figured it out already, PayPal has refined questionable business practices to a high art...
- Dan
----------
This message has been modified from its original version. It has been formatted to fit your brain.
[ edited by dblumenfeld on Jul 15, 2001 05:39 PM ]
posted on July 16, 2001 06:55:00 AM new
The buyer's inbox/history should CLEARLY show the payment as unclaimed - although if its really a month old, afte 30 days its supposed to reverse on its own if unclaimed.
I'd just tell the buyer you don't take Paypal - that he/she should cancel that payment if it hasn't cancelled itself and send payment via one of your accepted methods.
posted on July 16, 2001 11:21:04 AM new
In addition to what katiyana said, the user also gets the acknowledgement email from Pay Pal wherein it clearly states that the recipient is not a registered Pay Pal user and that the funds will be returned if not claimed by the recipient in 30 days. So the buyer has received an email stating this, it is clearly displayed at the time the money was sent AND it is listed on the opening page of their Pay Pal account (until they "file" it) AND it is in their history for Pay Pal history basically forever.
Frankly, jimhhow, the problem lies with your buyer, not Pay Pal. It is amazing to me that people can be so careless with their money.
Edited for typos
Gerald
"Oh but it's so hard to live by the rules/I never could and still never do."
[ edited by nothingyouneed on Jul 16, 2001 11:22 AM ]
posted on July 16, 2001 01:15:24 PM new
Yes, nothingyouneed,
clearly the problem did start with my customer failing to notice the words, "I do not take paypal" in bold type and red letters on my auction page. However my gripe is that this error was then compounded by paypal failing to tell the sender that the notification email was returned to them by my email, unreceived. That is where paypal crosses the honesty line, and really makes themselves look ridiculous to hold less than $10.00 for a month to earn the float. I guess they must really be desperate to need to make money that badly.
Personally, I don't see why anyone would trust a company that desperate with their personal information and bank access. It amazes me that this company is curently in the position to go in and drain millions of bank accounts, and is absolutely unregulated, except by the credit card companies, I think.
With this kind of honesty and disclosure, paypal canot understand why someone wouldn't trust them. Amazing, simply amazing.
posted on July 16, 2001 06:11:21 PM new
I understand how you feel and I am not putting it down. But I have personally used Pay Pal for hundreds of transactions over the past 18 months without a single hitch. I don't find them any less trustworthy than any other group that has access to my bank account. Of course, I don't keep a lot of money in my "bill paying" checking account so there is not a lot at risk. I do all my banking and bill paying over the internet...I haven't written a check, addressed and stamped an envelope to pay a bill, or set foot in a bank in years and I am loving it! There are kinks that have to be worked out, and regulators will step in some day on the Pay Pals of the world, but it IS the way of the future (if not the present). I know enough buyers who skip over any auction from a seller who doesn't accept electronic payments to know my business (admittedly a hobby one) would be hurt if I didn't.
Gerald
"Oh but it's so hard to live by the rules/I never could and still never do."
posted on July 18, 2001 03:35:50 PM new
Paypal has done this to me a number of times, and it's like THEM throwing a monkey wrench in MY deal. The customers card IS debited, and sometimes they can't understand why I'm not paid if their card is debited.
I won't do business with a company that out and out lies to get business. They promised "Always Free". ROFLMAO.
Who Need's a stink'n Sig. File?
posted on July 19, 2001 08:13:03 AM new
I keep reading posts such as the above
"It amazes me that this company is curently in the position to go in and drain millions of bank accounts, and is absolutely unregulated, except by the credit card companies, I think. "
somehow claiming that by being unregulated, Paypal is more likely to manipulate your bank account.
I really do not understand that logic. Hospitals are highly regulated, yet hundreds of people die each day in their care. Part of doing business in a rather high risk environment (hospitals, P2P payment systems) is accepting that there will be some dead bodies around.
Get your chin up a bit. Call customer service, contact Damon. They are generally better than customer service at any other payment processor. And they are much less likely to bury their mistakes.
