So far, all our attempts to contact PayPal by email or fax have yielded either no response, or just form-letter replies. We hope to establish communication with an actual person at PayPal through this message.
We have been using PayPal for business transactions in Japan, one of the countries PayPal explicitly serves. Our account uses the email address: [email protected]
End of 2001, we accessed our PayPal account during a holiday in Indonesia. Shortly thereafter, our account was locked with some 29,700 US dollar in it (no typo: the locked amount is almost thirty thousand US dollar).
On December 12, 2001, we received the following explanation:
“Following an investigation, your account was permanently locked due to violations of our Terms of Use. This decision may not be appealed.
“You were accessing your account from a country we do not provide service to. We currently do not provide service to Indonesia.
“PayPal continuously strives to provide the finest, safest, and most useful payment system in the world. At this time International Membership is only available to residents of the following countries”
Here follows a list that includes Japan. We are residents of Japan, and run a business here. We were in Indonesia only for a short holiday. Please note that we can access any of our Internet-enabled standard bank accounts from anywhere in the world, and never were told by a bank that we could not do so during a vacation abroad.
I don’t know whether financial institutions can just lock accounts for a reason PayPal used to lock our account.
But I don’t think that it is correct that PayPal just sort-of confiscates the amount on such a locked account, especially as the sum involved is not small (29,700 US dollars).
Being so far from the US, and not being native speakers of the English language, puts us at a substantial disadvantage trying to recover the amount that has been restricted. I wonder whether through this message, we will be able to find help, and an answer on whether and when PayPal will return the sum of almost 30,000 US dollars, which has been locked for 8 months.
posted on August 12, 2002 08:41:55 AM new
all i can say it good luck in retrieving your money....they are not regulated so basically you are at their mercy hopefully you will be able to recover your funds.
posted on August 12, 2002 11:26:27 AM new
It's called larceny. I hope you get it back but these thieves don't care. Read this one http://lowendmac.com/musings/02/0808.html
Just shows an honest person has their money taken while a scammer gets preferential treatment. we need to get together so they don't just tote your money away.
[ edited by club1man on Aug 12, 2002 11:29 AM ]
[ edited by club1man on Aug 12, 2002 11:31 AM ]
He should not be contacting you, he should be contacting the appropriate legal authorities.
Actaudio,
If you REALLY want your money back with no doublespeak and outright lies, contact the apropriate legal authorities, SOON! To hell with speaking English and such, your own countries legal people will do just fine in putting the screws to PayPal. Remember, they do not win in court, only when they use their "personally paid" arbitraitor.
.
Reality is a serious condition brought on by a lack of alcohol in the system
[ edited by mlecher on Aug 12, 2002 06:34 PM ]
posted on August 15, 2002 11:37:37 AM new
Until you pry it from their cold dead fingers.....
.
Reality is a serious condition brought on by a lack of alcohol in the system
[ edited by mlecher on Aug 12, 2002 06:34 PM ]